Zainab Jolomi

Maintaining a positive, empathetic, and professional attitude toward customers at all times

• Managed over 50 customer calls daily and increased sales by 10%".
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Processing orders, forms, applications, and requests
• Imported Data into computerized databases such as spreadsheet documents and other systems.

• Provided logistical support for programs, meetings, and events, including room reservation agenda preparation and calendar maintenance
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, and greeting visitors
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
• Routed incoming calls and faxes and drafted detailed messages to expedite response
• Tracked inventory and ordered office supplies encouraging cost-effective solutions
• Offered departmental administrative support
• I executed a record filing system to improve document organization and management.

• Optimized, Monitored, and led social media platforms: Facebook, Instagram, and Twitter
• Facilitated live chats daily of approximately 100 users per day
• Created graphic designs and flyers.
• Represented company and brand while responding to social media inquiries
• Identified social media trends and developments to influence PR strategies