ZAINAB DANJUMA
Kaduna state water corporation
Kaduna/Abuja,NIGERIA
7
years of professional experience
Accomplished Front Desk Agent experienced in administrative support and office management. Delivered exceptional customer service through relationship-building and strong sales strategies, enhancing client satisfaction. Focused on leveraging technical and interpersonal skills to contribute positively in a dynamic hospitality environment.
Work history
Front desk agent/Customer Service Representative
3 Years 6 Months- Managed front-line customer interactions, responding to billing and service inquiries via phone , email, and live chat with empathy and efficiency.
- Delivered outstanding customer care with proactive sales and listening skills.
- Assisted customers with enquiries, providing tailored support to enhance their shopping experience.
- Resolved customer complaints professionally leading to higher retention rates.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Used Point of Sale system efficiently, speeding up transactions.
- Collected payments from customers using POS and online financial software. utilizing POS and online financial software, documenting transactions and reporting daily to the finance department
- Balanced till at end of day, maintaining accurate records.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Coordinated with team members for smooth shift transitions.
- Helped meet business needs by working extra shifts.
- Maintain accurate, secure records of customer files, feedback logs and transaction receipts
NYSC Administrative Assistant
1 Year- Managed executives calendars and scheduled management meetings and presentations.
- Provided administrative and secretarial support, improving office organisation and workflow.
- Coordinated office operations by handling phone enquiries, managing correspondence, and ensuring a clean and organised workspace.
- Streamlined administrative processes to enhance overall operational efficiency.
- Drafted official letters, internal memos, and departmental circulars to ensure clear communication of management decisions.
- Updated company databases by inputting new employee contact information and employment details.
- Collaborated with team members to achieve project goals and support collective success.
Skills
Front office operations
Customer relationship management
Customer Engagement
Transaction Documentation
Microsoft Office
Office Coordination
Conflict Resolution
Education
Bachelor of Science - B.Sc Economics
Certificate of National Service
Accomplishments
Certificate of National Service- National Youth Service Corps (NYSC)
LEADERSHIPS & ACTIVITIES
- Front-Desk Cordinator (KADSWAC) - Commend for exceptional patience and resolving high-volume customer quieries during peak service peiods.
Timeline
Front desk agent/Customer Service Representative
Kaduna state water corporation
2023.04 - CurrentRead More
NYSC Administrative Assistant
El-Buhaj Royal Academy
2019.08 - 2020.08Read More
Umaru Musa Yar'adua University
Bachelor of Science from B.Sc Economics
/2014 - /2019Read More
National Youth Service Corps (NYSC)
Certificate of National Service
/2019 - /2020Read More