ZAINAB BISOLA ABDULHAKEEM
Ikorodu,Nigeria
Summary
Detail-oriented professional with strong research capabilities and managerial expertise, adept at fostering teamwork and maintaining excellent human relations. Proficient in Microsoft Office applications, with a proven ability to execute assigned duties effectively and communicate efficiently. Committed to leveraging skills in communication, organisation, and leadership to drive success in collaborative environments.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work history
Customer Engagement Executive
Sun King Solar
Ikeja, Lagos
11.2022 - 05.2025
- Implemented strategic call handling methods to improve performance metrics.
- Dealt promptly with customer requests, reduced complaint escalation rates. E.g Managed over 70 customers per day
Cuntact Centre/ Social Media Team
Union Bank Nigeria
Oba Akran, Lagos
07.2022 - 10.2022
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
Telesales
Outsource Global Limited
Mabushi, Abuja
02.2020 - 12.2021
- Handled difficult situations calmly under pressure, demonstrating excellent resilience and problem-solving skills.
- Presented product offerings persuasively during phone conversations, leading to notable increase in conversion rates.
National Youth Service Corps (NYSC)
Mines Inspectorate Department
Abuja
08.2018 - 09.2019
- Facilitated effective communication between all parties involved, ensuring transparency and mutual understanding throughout each project.
- Increased community involvement with regular volunteering initiatives.
Store Keeper/ Inventory
Startime Tv
Kaduna, Kaduna State
03.2017 - 02.2018
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Peer Educator (NGO)
Heartland Alliance Nigeria
Kaduna, Kaduna State
01.2016 - 11.2016
- Promoted healthy lifestyle choices amongst peers by conducting engaging educational sessions.
- Delivered one-on-one sessions to guide mentees through various subjects and challenges.
Personal Assistant
Seap Microfinance Bank
Kawo, Kaduna State
04.2015 - 09.2015
- Filed documents systematically which increased ease of access when needed.
- Ensured smooth business travel arrangements for senior management.
Industrial Training (IT)
Duwan Company Ltd
Ungwan Mua’azu, Kaduna State
05.2014 - 08.2014
- Conducted regular inspections with keen attention to detail.
- Maintained cleanliness, enhancing the work environment.
Education
HND - Mining Engineering
Kaduna Polytechnic
Kaduna, Kaduna State 01.2015 - 01.2017
ND - Mineral Resources Engineering
Kaduna Polytechnic
Kaduna, Kaduna State 02.2012 - 06.2014
SSCE - WAEC & NECO
Christ Comprehensive Secondary School
Kaduna, Kaduna State 03.2009 - 12.2010
First School Leaving Certificate - FSLE
Jola Wisdom Academy
Kaduna, Kaduna State 01.2005 - 01.2009
Skills
- Communication skills
- Public speaking
- Team building
- Inventory management
- Quality Assurance
Certification
- Training on Corporate Ethics (Signature Concept)
- Diploma Course in Computer Appreciation
Languages
English
Fluent
Hausa
Fluent
Yoruba
Fluent
Affiliations
- Multi Tasking
- Researching
- Trip
References
Available upon request.
PERSONAL INFORMATION
- Date of birth: 12/25/95
- Gender: Female
- Marital status: Married
PROJECT
HND Research Project, Department of Mineral Resources Engineering, 2017, Assessment of Reclamation Method at Cement Company of Northern Nigerian (CCNN) Kalambaina, Sokoto State
Timeline
Customer Engagement Executive
Sun King Solar
11.2022 - 05.2025
Cuntact Centre/ Social Media Team
Union Bank Nigeria
07.2022 - 10.2022
Telesales
Outsource Global Limited
02.2020 - 12.2021
National Youth Service Corps (NYSC)
Mines Inspectorate Department
08.2018 - 09.2019
Store Keeper/ Inventory
Startime Tv
03.2017 - 02.2018
Peer Educator (NGO)
Heartland Alliance Nigeria
01.2016 - 11.2016
Personal Assistant
Seap Microfinance Bank
04.2015 - 09.2015
HND - Mining Engineering
Kaduna Polytechnic
01.2015 - 01.2017
Industrial Training (IT)
Duwan Company Ltd
05.2014 - 08.2014
ND - Mineral Resources Engineering
Kaduna Polytechnic
02.2012 - 06.2014
SSCE - WAEC & NECO
Christ Comprehensive Secondary School
03.2009 - 12.2010
First School Leaving Certificate - FSLE
Jola Wisdom Academy
01.2005 - 01.2009
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