Zainab Abubakar

• Worked in the Refund Unit
• Registered retiree information for collection of National Housing Fund
• Updated monthly contribution of beneficiaries on Bank system using Microsoft Excel
• Checked beneficiary information and input 50 applications per week for processing at Head Office
• Gave beneficiaries information on how to apply for National Housing Fund Refund
• Printing of contribution statements for beneficiaries

• Persuaded customers to buy travel packages

• Advertised holiday packages on social media

• Listened to customer complaints and responded to enquiries within an hour of receiving them

• Contacted hotels and airlines for deals and packages at the lowest possible costs and best value for customers

• Placed orders for goods at least three days in advance of use

• Received payments for food and drinks

• Helped customers identify products they wanted

• Basic bookkeeping

• Using Microsoft, excel in particular to input information accurately

• Assisted in balancing of accounts on busy days

• Listened to customer complaints and resolved them accordingly

• Addressed issues with orders efficiently

• Introduced new products to customers and persuaded them to try the products

• Made sure goods were correctly priced

• Registered patients for Doctors Abroad Volunteer Program

• Directed patients to appropriate rooms

• Translated what patients were saying to the doctors from Hausa language to English

• Filled in patient information