Yvonne Thompson
Bronx
Summary
Results-driven and highly innovative Operations Analyst with over 30 years of progressive experience in public service, specializing in optimizing administrative and clerical operations to support organizational efficiency. Recognized for providing clear direction to personnel, enhancing workflow processes, and ensuring accurate and consistent execution of operational procedures. Adept at analyzing data, identifying process improvements, and implementing solutions that strengthen productivity and service delivery across departments.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Operations Analyst
MTA BRIDGE AND TUNNELS
07.2023 - Current
- Enter and validate financial and operational transactions in PeopleSoft and the service request management system, ensuring accuracy and compliance with internal controls.
- Support daily operational workflows by completing delegated assignments, tracking work status, and assisting team members to maintain efficient processing across functions.
- Perform payroll and timekeeping tasks, including data gathering, verification, and input, while supporting cyclical processing and period-end activities.
- Provide high-quality customer service by receiving, researching, and resolving inquiries, and escalating issues when necessary to ensure timely resolution.
- Identify process gaps, document findings, and contribute to the knowledge management repository to enhance operational efficiency and user group collaboration.
Principal Administrative Associate
04.2023 - 07.2023
- Administered and coordinated the full cycle of civilian hiring processes for mass titles, including candidate selection, screening, and appointment documentation.
- Reviewed civil service eligibility lists and efficiently scheduled interviews with qualified candidates to ensure timely staffing.
- Prepared and analyzed Weekly Minimum Manning Reports to support operational readiness and workforce planning.
- Generated and maintained accurate Excusal Rate Reports and managed legal summons documentation to ensure compliance with agency requirements.
- Processed payroll for civilian staff and school crossing guards, ensuring timely and error-free compensation in alignment with departmental guidelines.
Senior Police Administrative Aide
08.2012 - 04.2023
- Reviewed, approved, and processed members’ payroll lost-time records, ensuring accuracy and full compliance with departmental policies and procedures.
- Tracked, maintained, and audited documentation for members’ timekeeping and leave of absence, resolving discrepancies and supporting efficient workforce management.
- Supervised and trained a team of three Police Administrative Aides, providing guidance, evaluating performance, and ensuring consistent execution of administrative duties.
- Managed payroll operations for civilian staff and school crossing guards, including receipt, recording, and secure distribution of paychecks.
- Coordinated and organized overtime and leave-request workflows while performing confidential administrative tasks such as clerical work, typing, word processing, and data entry with a high degree of discretion.
Police Administrative Aide
11.1992 - 08.2012
- Prepared and maintained daily Administrative Roll Call and accurate payroll records for Police Officers, ensuring proper timekeeping, scheduling, and compliance with department policies.
- Performed a wide range of clerical and administrative duties, including typing, word processing, and data entry to support efficient precinct operations.
- Utilized both manual and automated office systems to create and manage records, reports, forms, schedules, and other official documents.
- Handled confidential law enforcement information and sensitive materials with discretion and adherence to departmental privacy and security protocols.
- Supported Complaint Room functions and processed vouchers, ensuring proper documentation, tracking, and resolution of administrative matters.
Education
Bachelors - Health Service Administration
Monroe college
06.2011
associate - Medical Administration
monroe college
06.2009
Skills
- Analytical thinking
- Attention to detail
- Communication skills
- Time management
- Problem-solving
- NYCAPS proficiency
- CPR (Centralized Personnel Resource System) proficiency
- Microsoft Office (Excel, Word, Outlook)
- Payroll and Roll Call management
- Administrative operations and data entry
Certification
- Principles of Management and Supervision
- CityTime Training
Timeline
Operations Analyst
MTA BRIDGE AND TUNNELS
07.2023 - Current
Principal Administrative Associate
04.2023 - 07.2023
Senior Police Administrative Aide
08.2012 - 04.2023
Police Administrative Aide
11.1992 - 08.2012
Bachelors - Health Service Administration
Monroe college
associate - Medical Administration
monroe college