Hi, I’m
Yusuf Sani Hammawa
Copywriter
Gwarinpa estate,AB
Summary
Motivated and reliable community moderator with 1 year of experience in online customer support and social media management. Skilled in maintaining positive, engaging, and well-organized Discord and Telegram communities. Passionate about helping users, resolving issues quickly, and fostering healthy online interactions.
Overview
3
years of professional experience
1
Certification
Work History
Crypto University
Community & Social Media Manager
01.2023 - 01.2024
Job overview
- Assisted projects with listing procedures, ensuring smooth communication and follow-ups.
- Provided professional customer support to partners and team members.
- Helped manage CoinW's presence in trading and crypto communities.
- Engaged with projects for listing opportunities and partnership discussions.
- Supported clients through the process with timely communication and professionalism.
- Ensured customer satisfaction through quick responses and clear updates.
- Motivated and reliable community moderator with 1 year of experience in online customer support and social media management.
- Skilled in maintaining positive, engaging, and well-organized Discord and Telegram communities.
- Passionate about helping users, resolving issues quickly, and fostering healthy online interactions.
CoinW Exchange
Business Development Associate
01.2023 - 01.2024
Job overview
- Managed and grew online communities, ensuring a safe and engaging environment.
- Responded to member inquiries, resolved issues, and enforced rules to maintain order.
- Collaborated with the marketing team to improve community engagement and retention.
- Created content and announcements that increased interaction and awareness.
BitMart Exchange
Business Development Associate
01.2024 - Current
Job overview
Education
Crypto University
Certificate from Social Media & Copywriting
01.2024
University Overview
Modibbo Adama University
Bachelor of Architecture
01.2026
University Overview
Udemy
Diploma from Social Media Management
01.2025
University Overview
Google
Fundamentals from Digital Marketing
01.2020
University Overview
Skills
- Discord & Telegram Moderation
- Customer Support (Online)
- Conflict Resolution & Community Engagement
- Communication & Problem Solving
- Time Management & Team Collaboration
- Critical Thinking
Certification
- Diploma in Social Media Management, Udemy, 2025
- Fundamentals of Digital Marketing, Google, 2020
Timeline
Business Development Associate
BitMart Exchange
01.2024 - Current
Community & Social Media Manager
Crypto University
01.2023 - 01.2024
Business Development Associate
CoinW Exchange
01.2023 - 01.2024
Crypto University
Certificate from Social Media & Copywriting
Modibbo Adama University
Bachelor of Architecture
Udemy
Diploma from Social Media Management
Google
Fundamentals from Digital Marketing