Summary
Overview
Work History
Education
Skills
Professional Development
Certification
Interests
Timeline
CustomerServiceRepresentative
YUSUF RAJI

YUSUF RAJI

Customer Service Representative
Abule Egba,Lagos

Summary

Motivated and adaptable professional with a proven track record of success, bringing a unique blend of skills and expertise to any role within your organization. Committed to delivering high-quality results, thriving in fast-paced environments and embracing new challenges. Passionate about continuous improvement and possessing a strong work ethic, prioritizing making a positive impact and achieving excellence in every task. Currently seeking an opportunity to contribute positively to a team and foster personal and professional growth.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Executive Assistant to the Executive Director, Business Development

Atiat Leasing Limited
02.2025 - Current
  • Maintained the Executive Director's calendar.
  • Developed business-related materials including reports, briefs and visuals to enhance development frameworks.
  • Ensured seamless interaction between the Executive Director and all stakeholders.
  • Managed travel logistics while ensuring discretion with confidential information.
  • Ensured task completion aligned with specified deadlines.
  • Rendered support in administration leading to better operational efficiency.
  • Supported development and implementation of strategies to drive client acquisition.
  • Screened candidates to assist with recruitment process.

Contact Center Agent

Access Bank PLC
03.2023 - 01.2025
  • Worked with various teams to address and resolve customer issues swiftly.
  • Surpassed performance benchmarks in call quality, average handle time, and customer satisfaction scores.
  • Identified customer needs and addressed them effectively.
  • Resolved client inquiries and complaints by adhering to company procedures.
  • Utilized customer relationship management software to record interactions and secure timely issue resolution.

Teaching Staff (NYSC)

Achievers International School
02.2022 - 01.2023
  • Coordinated with course instructors to design and organize educational resources in Science Laboratory Technology.
  • Delivered targeted coaching to students to enhance academic performance.
  • Enhanced learning experiences through detailed evaluation of student work.
  • Contributed to continuous improvement by aiding in experiments.

Sales Attendant

Ose Olorun Stores
01.2021 - 12.2021
  • Implemented effective sales strategies, resulting in increased revenue
  • Maintained detailed records of sales progress, inventories, and marketing efforts
  • Monitored customer buying trends and market conditions to adjust sales strategies accordingly
  • Built customer loyalty and retention through exceptional shopping experiences

Education

Certified in Cybersecurity (CC) - undefined

(ISC)²
02.2025 - 04.2028

Certificate in Cybersecurity Fundamentals - undefined

CareerEx & Access Bank Youthrive Program

B.Sc. Human Resources - Hazard, Safety and Security Management

Esep Le Berger University
Cotonou

Senior Secondary Certificate Examination (SSCE) - undefined

Lagos State Senior Model College Meiran
Lagos

Skills

Conflict Resolution and Negotiation

Professional Development

  • Certified in Cybersecurity (CC), (ISC)², Comprehensive training in key Cybersecurity domains, including Security Principles, Incident Response, Business Continuity, and Disaster Recovery Concepts, Access Control Concepts, Network Security, Security Operations.
  • First Bank Sales Academy - Graduate Trainee Program, 10/01/24, 11/01/24, Completed a six-week intensive training focused on sales techniques, customer relationship management, and financial services., Demonstrated exceptional commitment by meeting all program requirements and achieving set performance benchmarks., Developed strong interpersonal and technical skills in preparation for a client-focused banking role.

Certification

ISC2 Certified in Cybersecurity

Interests

Cybersecurity

Art

Photography

Music

Volunteer

Board games

Exercising

Timeline

ISC2 Certified in Cybersecurity

02-2025

Certified in Cybersecurity (CC) - undefined

(ISC)²
02.2025 - 04.2028

Executive Assistant to the Executive Director, Business Development

Atiat Leasing Limited
02.2025 - Current

Contact Center Agent

Access Bank PLC
03.2023 - 01.2025

Teaching Staff (NYSC)

Achievers International School
02.2022 - 01.2023

Sales Attendant

Ose Olorun Stores
01.2021 - 12.2021

Certificate in Cybersecurity Fundamentals - undefined

CareerEx & Access Bank Youthrive Program

B.Sc. Human Resources - Hazard, Safety and Security Management

Esep Le Berger University

Senior Secondary Certificate Examination (SSCE) - undefined

Lagos State Senior Model College Meiran
YUSUF RAJI Customer Service Representative