Cybersecurity
YUSUF RAJI
Customer Service Representative
Abule Egba,Lagos
Summary
Motivated and adaptable professional with a proven track record of success, bringing a unique blend of skills and expertise to any role within your organization. Committed to delivering high-quality results, thriving in fast-paced environments and embracing new challenges. Passionate about continuous improvement and possessing a strong work ethic, prioritizing making a positive impact and achieving excellence in every task. Currently seeking an opportunity to contribute positively to a team and foster personal and professional growth.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Executive Assistant to the Executive Director, Business Development
Atiat Leasing Limited
02.2025 - Current
- Maintained the Executive Director's calendar.
- Developed business-related materials including reports, briefs and visuals to enhance development frameworks.
- Ensured seamless interaction between the Executive Director and all stakeholders.
- Managed travel logistics while ensuring discretion with confidential information.
- Ensured task completion aligned with specified deadlines.
- Rendered support in administration leading to better operational efficiency.
- Supported development and implementation of strategies to drive client acquisition.
- Screened candidates to assist with recruitment process.
Contact Center Agent
Access Bank PLC
03.2023 - 01.2025
- Worked with various teams to address and resolve customer issues swiftly.
- Surpassed performance benchmarks in call quality, average handle time, and customer satisfaction scores.
- Identified customer needs and addressed them effectively.
- Resolved client inquiries and complaints by adhering to company procedures.
- Utilized customer relationship management software to record interactions and secure timely issue resolution.
Teaching Staff (NYSC)
Achievers International School
02.2022 - 01.2023
- Coordinated with course instructors to design and organize educational resources in Science Laboratory Technology.
- Delivered targeted coaching to students to enhance academic performance.
- Enhanced learning experiences through detailed evaluation of student work.
- Contributed to continuous improvement by aiding in experiments.
Sales Attendant
Ose Olorun Stores
01.2021 - 12.2021
- Implemented effective sales strategies, resulting in increased revenue
- Maintained detailed records of sales progress, inventories, and marketing efforts
- Monitored customer buying trends and market conditions to adjust sales strategies accordingly
- Built customer loyalty and retention through exceptional shopping experiences
Education
Certified in Cybersecurity (CC) - undefined
(ISC)²
02.2025 - 04.2028
Certificate in Cybersecurity Fundamentals - undefined
CareerEx & Access Bank Youthrive Program
B.Sc. Human Resources - Hazard, Safety and Security Management
Esep Le Berger University
CotonouSenior Secondary Certificate Examination (SSCE) - undefined
Lagos State Senior Model College Meiran
LagosSkills
Conflict Resolution and Negotiation
Proficient in CRM software
Microsoft Office Suite
Cybersecurity Fundamentals
Excellent interpersonal skills
Time Management
Prioritization
Flexibility
Adaptability
Project Management
Multitasking
Communication
Active Listening
Team Building
Collaboration
Data Entry
Management
Office Management
Confidentiality
Discretion
Deadline Management
Performance Tracking
Reporting
Stress Management
Resilience
Digital Communication Tools
Professional Development
- Certified in Cybersecurity (CC), (ISC)², Comprehensive training in key Cybersecurity domains, including Security Principles, Incident Response, Business Continuity, and Disaster Recovery Concepts, Access Control Concepts, Network Security, Security Operations.
- First Bank Sales Academy - Graduate Trainee Program, 10/01/24, 11/01/24, Completed a six-week intensive training focused on sales techniques, customer relationship management, and financial services., Demonstrated exceptional commitment by meeting all program requirements and achieving set performance benchmarks., Developed strong interpersonal and technical skills in preparation for a client-focused banking role.
Certification
ISC2 Certified in Cybersecurity
Interests
Art
Photography
Music
Volunteer
Board games
Exercising
Timeline
ISC2 Certified in Cybersecurity
02-2025
Certified in Cybersecurity (CC) - undefined
(ISC)²
02.2025 - 04.2028
Executive Assistant to the Executive Director, Business Development
Atiat Leasing Limited
02.2025 - Current
Contact Center Agent
Access Bank PLC
03.2023 - 01.2025
Teaching Staff (NYSC)
Achievers International School
02.2022 - 01.2023
Sales Attendant
Ose Olorun Stores
01.2021 - 12.2021
Certificate in Cybersecurity Fundamentals - undefined
CareerEx & Access Bank Youthrive Program
B.Sc. Human Resources - Hazard, Safety and Security Management
Esep Le Berger University
Senior Secondary Certificate Examination (SSCE) - undefined
Lagos State Senior Model College Meiran