Yusuf IBRAHIM
Personal Secretary/ Administrative Support
Ondo,Ondo, Nigeria
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated over 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
13
13
years of professional experience
18
18
years of post-secondary education
Work History
Personal Secretary
University Of Medical Sciences, Ondo
Ondo City, Nigeria
02.2016 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors to purchase and set up equipment and services.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and implemented standard operating procedures for records handling.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Transcribed and organized information to assist in preparing speeches and presentations.
Confidential Secretary
Wesley University Ondo
Ondo City, Ondo, Nigeria
07.2012 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Screened visitors and issued badges to maintain safety and security.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors to purchase and set up equipment and services.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and implemented standard operating procedures for records handling.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Transcribed and organized information to assist in preparing speeches and presentations.
Recovery Officer
Blue Intercontinental Micro Finance Bank
Herbert, Lagos
06.2011 - 06.2012
- Obligations: Collection of already booked loan
- Managing customers loan portfolio and other duties that might be assigned by the Collection Manager.
Confidential Secretary
Jerog Comprehensive Secondary Sch, NYSC
03.2010 - 02.2011
- Obligations: Receiving and dispatching of all incoming and outgoing mails,
- Typing of all official documents, Screening of visitors,
- Any other duties that might be assigned by Principal.
Area Registration Officer
Independent National Electoral commission
Enugu, Nigeria
01.2011 - 01.2011
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving issues.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Claims Underwriter
Unic Insurance Plc
Akran, Lagos
09.2009 - 02.2010
- Obligations: preparation of Maturity and Surrender policies
Proprietor’s Officer, Designation: Secretary
Limsaw Academy Model School
12.2005 - 11.2006
- Obligations: Receiving and dispatching of all incoming and outgoing mails,
- Typing of all official documents, Screening of visitors,
- Any other duties that might be assigned by Principal.
Education
Bachelor Of Science - Business Administration
Wesley University Ondo
Ondo City, Ondo State, Nigeria 01.2015 - 09.2018
Higher National Diploma - Office Technology And Management
Federal Polytechnic Ede
Ede, Osun State, Nigeria 09.2007 - 01.2009
National Diploma - Secretarial Studies
Federal Polytechnic Ede
Ede, Osun State, Nigeria 09.2002 - 01.2005
Diploma - Desktop Publishing And Graphics Design
Links Computer College
Alagbole Akure Road, Lagos State, Nigeria 02.2006 - 07.2006
National Examination Council - Senior Secondary School Certificate
Community Grammar School
Kudeti, Molete, Ibadan, Oyo State, Nigeria 09.1995 - 05.2001
Driver License - International Driver License
Federal Road Safety Corps
Nigeria 01.2020 - 02.2025
Skills
Proficiency in medical management systems
Meeting planning
Filing and data archiving
Executive presentations
Travel administration
Advanced MS Office Suite
Public relations background
Strong problem solver
Administrative support
Professional and mature
Meticulous attention to detail
Human Resources Management (HRM)
Time management
Relationship/team building
Social media savvy
Operations support
Commitment to quality and service
Travel coordination
Schedule Management
Microsoft Office proficiency
Project planning
Legal administrative support
Office administration
Supervising staff
Writing reports
Report Development
Paperwork drafting
Transcription and dictation
Relationship building
Customer and client relations
Documentation and control
Mail handling
Mail distribution
Sorting and labeling
Office management
Contract negotiations
Timeline
Driver License - International Driver License
Federal Road Safety Corps
01.2020 - 02.2025
Personal Secretary
University Of Medical Sciences, Ondo
02.2016 - Current
Bachelor Of Science - Business Administration
Wesley University Ondo
01.2015 - 09.2018
Confidential Secretary
Wesley University Ondo
07.2012 - 01.2016
Recovery Officer
Blue Intercontinental Micro Finance Bank
06.2011 - 06.2012
Area Registration Officer
Independent National Electoral commission
01.2011 - 01.2011
Confidential Secretary
Jerog Comprehensive Secondary Sch, NYSC
03.2010 - 02.2011
Claims Underwriter
Unic Insurance Plc
09.2009 - 02.2010
Higher National Diploma - Office Technology And Management
Federal Polytechnic Ede
09.2007 - 01.2009
Diploma - Desktop Publishing And Graphics Design
Links Computer College
02.2006 - 07.2006
Proprietor’s Officer, Designation: Secretary
Limsaw Academy Model School
12.2005 - 11.2006
National Diploma - Secretarial Studies
Federal Polytechnic Ede
09.2002 - 01.2005
National Examination Council - Senior Secondary School Certificate
Community Grammar School
09.1995 - 05.2001