Youssef Khoury Bainy
Lagos
Summary
Results-driven Sales and Marketing Manager with 6 years of experience in sales operations, customer service, and banking. Proven ability to lead teams, optimize workflows, and exceed sales targets. Skilled in sales forecasting, CRM tools, and client relationship management. Fluent in English, Arabic, and French.
Sales and marketing professional with strong leadership in driving business growth and brand visibility. Proven ability to develop strategic campaigns, build high-performing teams, and adapt to market trends. Skilled in market analysis, digital marketing, and client relationship management. Reliable team player focused on achieving measurable results and fostering collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales & Marketing Manager
Unikem Industries Limited
04.2022 - Current
- Coordinated sales forecasts and maintained accurate customer and sales records, ensuring data integrity
- Collaborated with logistics teams to streamline operational workflows and improve delivery timelines
- Increased annual sales by 20% through targeted client acquisition and retention initiatives
- Managed the end-to-end sales cycle, ensuring pipeline visibility and accurate reporting of daily sales activities
Teller Customer Service
BSL Bank
11.2018 - 04.2022
- Processed 100+ transactions daily while maintaining a 98% accuracy rate in cash handling
- Cross-sold financial products, boosting product adoption by 15%
- Managed customer data, ensuring accurate and timely communication between departments
Education
MBA - Banking and Finance
Antonine University
01.2018
BBA - Banking and Financial Support Services
Conservatoire National des Arts et Métiers
01.2016
Skills
- Sales Operations & Administrative Coordination
- Sales Forecasting & Pipeline Management
- CRM Tools (Sage, Dolphin Platform)
- Team Leadership & Management
- Client Acquisition & Retention Strategies
- Data Analysis & Reporting
- Team leadership
Certification
- Certificate in Marketing and Communications, International Business Management Institute, Berlin, 2023
- Diploma of Municipal Administration and Finance, Lebanese American University, Lebanon, 2021
Languages
Arabic
Native language
English
Upper intermediate
B2
French
Intermediate
B1
Timeline
Sales & Marketing Manager
Unikem Industries Limited
04.2022 - Current
Teller Customer Service
BSL Bank
11.2018 - 04.2022
BBA - Banking and Financial Support Services
Conservatoire National des Arts et Métiers
MBA - Banking and Finance
Antonine University
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