Open To Work
YOLANDA DAN-ABIA
Abuja
Summary
Versatile Customer Support and Administrative Professional with 3+ years' experience delivering high-quality service across fintech, property management, resume writing, and social media analysis. Skilled in live chat support, CRM, and virtual assistance with a proven ability to manage high-volume tasks, resolve complex issues, and maintain 95%+ customer satisfaction. Backed by certifications in Customer Relationship & Service.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Customer Support manager / Live Chat Agent
Gc Buying
Lagos
10.2023 - Current
- Manage 2 live chats at once, maintaining 95%+ customer satisfaction.
- Resolved billing, account, and transaction issues, cutting repeat inquiries by 20%.
- Delivered technical support that improved first-contact resolution by 15%.
- Ensured 100% compliance with fintech security protocols.
- Trained and onboarded 3 new agents, boosting team productivity.
Personal Assistant
Exclusif Enterprises
Abuja
01.2024 - 05.2024
- Provided executive and personal support, managing calendars, correspondence, events, and travel, which streamlined scheduling and enhanced efficiency.
- Administered payroll and supervised staff across lounge and household operations, ensuring 100% accurate payments and improved workforce productivity.
- Oversaw procurement, budgeting, and vendor relations, achieving cost savings and reliable service delivery.
- Maintained confidential records and introduced structured reporting systems that strengthened transparency and informed decision-making.
- Coordinated high-profile events and personal engagements, ensuring seamless planning and execution.
Virtual Assistant - Resume Writing Specialist
Independent Contractor
02.2023 - 09.2023
- Wrote and tailored 10+ ATS-optimized resumes daily for diverse clients.
- Transformed raw client data into achievement-driven resumes that boosted interview success.
- Researched industry keywords to improve job market visibility.
Social Media Analyst
Appen
01.2022 - 12.2022
- Consistently met deadlines with 100% client satisfaction.
- Reviewed online posts for claims and conducted fact-checking.
- Verified accuracy using credible sources, reducing misinformation by30%.• Submitted clear, well-documented findings with supportinglinks.• Processed150+tasksdailywithhigh accuracy in 10-hourshifts.
Personal Assistant
JUNBI Apartments And Suites
Abuja
01.2014 - 07.2015
- Managed schedules, calls, and travel for a 15+ unit property.
- Conducted weekly inspections, resolving issues within 48 hours.
- Maintained secure, organized business and property records.
- Oversaw operations during absences, ensuring continuity and reporting.
- Reviewed online posts for claims and conducted fact-checking.
- Verified accuracy using credible sources, reducing misinformation by 30%.
- Submitted clear, well-documented findings with supporting links.
- Processed 150+ tasks daily with high accuracy in 10-hour shifts.
Education
Customer Service Foundations
LinkedIn
07.2023 - 07.2023
Customer Relationship and Service Management
Exford Global Consult Limited
Abuja , Nigeria 07.2022 - 07.2022
Human Resource Management
Exford Global Consult Limited
07.2022 - 07.2022
Bachelor of Science - Biology
Emilio Aguinaldo
Manila , Philippines 09.2019 - 12.2020
ICT And Digital Lifestyle Training
Rivers State, ICT Department
Port Harcourt , Nigeria 08.2010 - 09.2010
Customer Service / Problem-Solving and Troubleshooting
LinkedIn
Building Rapport with Customers
LinkedIn
Skills
- Live Chat Support
- Customer Relationship Management (CRM)
- Social Media Analysis
- Problem-Solving
- Administrative Support
- Live chat management
- Process improvement
- Staff training
- Relationship building
- Resume writing
Work Preference
Job Search Status
Open to workWork Type
Gig WorkFull TimePart TimeContract WorkLocation Preference
RemoteSalary Range
$45000/yr - $100000/yrTimeline
Personal Assistant
Exclusif Enterprises
01.2024 - 05.2024
Customer Support manager / Live Chat Agent
Gc Buying
10.2023 - Current
Customer Service Foundations
LinkedIn
07.2023 - 07.2023
Virtual Assistant - Resume Writing Specialist
Independent Contractor
02.2023 - 09.2023
Customer Relationship and Service Management
Exford Global Consult Limited
07.2022 - 07.2022
Human Resource Management
Exford Global Consult Limited
07.2022 - 07.2022
Social Media Analyst
Appen
01.2022 - 12.2022
Bachelor of Science - Biology
Emilio Aguinaldo
09.2019 - 12.2020
Personal Assistant
JUNBI Apartments And Suites
01.2014 - 07.2015
ICT And Digital Lifestyle Training
Rivers State, ICT Department
08.2010 - 09.2010
Customer Service / Problem-Solving and Troubleshooting
LinkedIn
Building Rapport with Customers
LinkedIn