YINKA VICTOR OBADOFIN
IJU ISHAGA
Summary
Accomplished banking professional with comprehensive expertise in front-office operations, cash management, international money transfers, and enhancing customer value delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service and Value Management
Polaris Bank Limited
01.2025 - 01.2026
- Attending to customers’ inquiries on accounts, transactions, loans, and bank products.
- Resolving customer complaints in line with bank policies and regulatory guidelines.
- Assisting customers with account opening, documentation, and KYC requirements.
- Educating customers on banking products, digital channels, and service procedures.
- Ensuring accurate processing of customer requests and transactions.
- Maintaining confidentiality and professionalism in all customer interactions.
- Promoting bank products and services that meet customers’ financial needs.
- Monitoring customer satisfaction and identifying opportunities to improve service value.
- Retaining customers by delivering efficient, reliable, and value-added services.
- Supporting cross-selling and up-selling initiatives to enhance customer value.
- Ensuring service delivery aligns with cost control and profitability goals.
- Collecting and analyzing customer feedback to improve service quality and customer experience.
Teller
Polaris Bank Limited
01.2023 - 01.2025
- Processed customer cash and cheque deposits accurately.
- Handled cash withdrawals while verifying customer identity and account details.
- Maintained accurate transaction records and balanced cash drawers daily.
- Provided excellent customer service and resolved basic account enquiries.
- Ensured compliance with bank policies and security procedures.
- Assisted customers with account-related information and referrals to appropriate departments.
Money Transfer Officer
Polaris Bank
01.2009 - 01.2023
- Marketed and managed money transfer products, including Western Union, MoneyGram, RIA and other international money transfer products.
- Processed payments, verified identification, and ensured compliance with financial regulations.
- Provided exceptional customer service, assisting clients with transactions and resolving inquiries.
- Maintained and updated customer databases for tracking and business growth.
- Developed sales strategies to enhance revenue from money transfer services.
- Conducted account opening, cross-selling, and upselling of bank products.
Card Marketer
Skye Bank Plc
01.2008 - 01.2009
- Promoted and sold credit, debit, and cash cards to customers.
- Assisted clients with card activation and account opening.
- Educated customers on ATM usage and troubleshooting.
- Maintained records of card sales and transactions.
Education
B.Sc. - Sociology
Lagos State University
Nigeria01.2015
National Diploma (ND) - Business Studies
Osun State Polytechnic
Iree, Nigeria01.2007
Skills
Cash management
Client support & relationship management
Sales techniques
Regulatory compliance
Analytical thinking
Microsoft Office Suite Data analysis Presentation design Document creation
Certification
- Professional Conduct & Ethics Certification, CIBN, 2019-01-01
- Fraud Prevention & Control Course, ICSL, 2019-01-01
- Accountability in the Workplace, ICSL, 2020-01-01
- Anti-Money Laundering Compliance, Skye Bank Plc, 2014-01-01
- Effective Communication & Business Etiquette, EdgeEcution, 2013-01-01
Languages
English
Yoruba
Interests
- Singing
- Networking
- Reading
- Football
Timeline
Customer Service and Value Management
Polaris Bank Limited
01.2025 - 01.2026
Teller
Polaris Bank Limited
01.2023 - 01.2025
Money Transfer Officer
Polaris Bank
01.2009 - 01.2023
Card Marketer
Skye Bank Plc
01.2008 - 01.2009
B.Sc. - Sociology
Lagos State University
National Diploma (ND) - Business Studies
Osun State Polytechnic