Yewande Obanisola
Customer Service Professional
Lagos
Summary
Goal-oriented customer suvvess manager with distinguished experience in sales and Customer service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Sales and Customer Support Manager
Eleganza Industrial City
Oregun Lagos
08.2022 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Assistant Manager, Customer Service
Princeps Credit System Limited
Ikeja
03.2020 - 06.2022
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Created employee schedules to align coverage with forecasted demands.
Call Center Supervisor
Outcess Solutions
Lekki
11.2018 - 04.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Supervised 25 call center agents in providing excellent customer service to callers requiring assistance for renewing their subscrition and Churn issues.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
Call Center Customer Service Representative
Outcess Solutions
Lekki, Lagos
11.2016 - 11.2018
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor of Science - Industrial Chemistry
Osun State University
Oke-Bale,Osogbo 10.2010 - 02.2015
Master of Science - Environmental Management
University Of Lagos
09.2018 - 06.2020
Skills
New Business Development
Account management
Review of contracts
Analytical problem solver
Customer Relationship Management Software (CRM)
Inter-department collaboration
Schedule Management
Personnel training and development
Exceptional telephone etiquette
Customer-focused
Effective workflow management
Timeline
Sales and Customer Support Manager
Eleganza Industrial City
08.2022 - Current
Assistant Manager, Customer Service
Princeps Credit System Limited
03.2020 - 06.2022
Call Center Supervisor
Outcess Solutions
11.2018 - 04.2020
Master of Science - Environmental Management
University Of Lagos
09.2018 - 06.2020
Call Center Customer Service Representative
Outcess Solutions
11.2016 - 11.2018
Bachelor of Science - Industrial Chemistry
Osun State University
10.2010 - 02.2015