YETUNDE BUKOLA TAIWO
CUSTOMER CARE REPRESENTATIVE
STOKE ON TRENT
Summary
CAREER SUMMARY Highly organized and results-driven individual with a strong Customer Support, Business Development, Relationship Management and lead generation skills. Able to maintain a high degree of confidentiality and familiar with major office tools, conflict resolution, and possess a positive attitude. Aiming to secure a fitting position to help contribute to the growth of the organization and help increase cliental. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
Work History
Customer Care Representative
MTN Nigeria
Ado Ekiti
10.2019 - Current
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support.
Sales Executive
ZAT Direct Nigeria Limited
Osogbo
07.2019 - 10.2019
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities through cold calling, networking and social media
- Set up meetings with potential clients and listen to their wishes and concerns
- Prepare and deliver appropriate presentations on products and services
- Create frequent reviews and reports with sales and financial data
- Ensure the availability of stock for sales and demonstrations
- Participate on behalf of the company in exhibitions or conferences
- Negotiate/close deals and handle complaints or objections
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Women and Art Foundation
Industrial Trainee
WOMEN ARTS FOUNDATION
LAGOS
06.2016 - 12.2016
- Developing schedule to learn new things and enjoy the learning journey
- Accepted and implemented instructions given in regard to work, training and instruction in the workplace
- Attended and participated in the formal training process, be it face to face sessions or online activities
- Abide by the policies and procedures outlined in the job description
- Complete tasks, assessments, assignments, etc
- That are set by the supervisor
- Keep and update progress on either a copy of the training plan/record
Education
Master of Science - Management
Manchester Metropolitan University
Manchester, United Kingdom 09.2023 - Current
Bachelor of Technology - Fine and Applied Art
Ladoke Akintola University of Technology
Ogbomoso, Oyo State 01.2012 - 03.2018
Senior Secondary School Certificate -
Community High School
IBADAN 01.2003 - 01.2009
Skills
SKILLS AND EXPERTISEundefined
Accomplishments
- Chartered Institute of Personnel Management In View
- VOLUNTERING AND MEMBERSHIP
- Public Relations Officer, Fine and Applied Art Student Association
- 2014 – 2015
- Secretary, Charity CDS group (NYSC, Olorunda LG, Osun) 2018 - 2019
Additional Information
- HONORS AND AWARDS , Award of Excellence – Charity CDS Group, Olorunda, Osun State, 2019
Timeline
Master of Science - Management
Manchester Metropolitan University
09.2023 - Current
Customer Care Representative
MTN Nigeria
10.2019 - Current
Sales Executive
ZAT Direct Nigeria Limited
07.2019 - 10.2019
Industrial Trainee
WOMEN ARTS FOUNDATION
06.2016 - 12.2016
Bachelor of Technology - Fine and Applied Art
Ladoke Akintola University of Technology
01.2012 - 03.2018
Senior Secondary School Certificate -
Community High School
01.2003 - 01.2009
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