YETUNDE WILLIAMS
Lagos,LAGOS STATE
Summary
Customer service and sales professional with expertise in communication and interpersonal relations. Proven track record in assisting customers, resolving inquiries, and promoting products to achieve sales targets. Recognized for building positive customer relationships and maintaining professionalism while delivering reliable, adaptable, and customer-focused results.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior sales associate
EASYCAD AUTOS
Lagos, NIGERIA
2023.04 - Current
- Cultivated strong partnerships with suppliers, ensuring timely stock replenishment.
- Mentored junior staff members, strengthening product knowledge and sales skills.
- Strengthened brand identity with precise merchandising strategies.
- Developed visual merchandising guidelines to create inviting store layout.
- Increased sales by 15%
Customer service representative
HORCHWARLD NIGERIA LIMITED
Lagos, NIGERIA
2018.09 - 2023.01
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Contributed to team meetings by sharing best practices for enhancing service delivery..
- Managed administrative responsibilities ensuring efficient store operations.
- Managed over 20 customers per day
Education
COSTOMER SERVICE AND CUSTOMER SUPPORT
UDEMY
ONLINE 2025.11 - 2025.11
Bachelor of Arts - HISTORY AND INTERNATIONAL RELATIONS
LAGOS STATE UNIVERSITY
LAGOS 2025.09 - 2029.08
Skills
- EXCELLENT VERBAL AND WRITTEN COMMUNICATION
- SOCIAL MEDIA FOR BUSINESS
- ACTIVE LISTENING AND EMPATHY
- PROBLEM SOLVING AND CONFLICT RESOLUTION
- CUSTOMER RELATION MANAGEMENT [CRM] SKILL
- ATTENTION TO DETAILS
- SALES REPRESENTATION AND PITCHING SKILLS
- CUSTOMERS NEED ASSESSMENT
- REPORT WRITING AND SALES TRACKING
- PERSUASIVE COMMUNICATION AND NEGOTIATION
- BASIC CUMPUTER AND DATA ENTRY SKILLS
Languages
English
Native
Certification
CERTIFIED CUSTOMER CARE AGENT
REFERENCE
Available om request
Timeline
COSTOMER SERVICE AND CUSTOMER SUPPORT
UDEMY
2025.11 - 2025.11
Bachelor of Arts - HISTORY AND INTERNATIONAL RELATIONS
LAGOS STATE UNIVERSITY
2025.09 - 2029.08
Senior sales associate
EASYCAD AUTOS
2023.04 - Current
Customer service representative
HORCHWARLD NIGERIA LIMITED
2018.09 - 2023.01