Summary
Overview
Work history
Education
Skills
Languages
Certification
REFERENCE
Timeline
Generic

YETUNDE WILLIAMS

Lagos,LAGOS STATE

Summary

Customer service and sales professional with expertise in communication and interpersonal relations. Proven track record in assisting customers, resolving inquiries, and promoting products to achieve sales targets. Recognized for building positive customer relationships and maintaining professionalism while delivering reliable, adaptable, and customer-focused results.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Senior sales associate

EASYCAD AUTOS
Lagos, NIGERIA
04.2023 - Current
  • Cultivated strong partnerships with suppliers, ensuring timely stock replenishment.
  • Mentored junior staff members, strengthening product knowledge and sales skills.
  • Strengthened brand identity with precise merchandising strategies.
  • Developed visual merchandising guidelines to create inviting store layout.
  • Increased sales by 15%


Customer service representative

HORCHWARLD NIGERIA LIMITED
Lagos, NIGERIA
09.2018 - 01.2023
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Contributed to team meetings by sharing best practices for enhancing service delivery..
  • Managed administrative responsibilities ensuring efficient store operations.
  • Managed over 20 customers per day


Education

COSTOMER SERVICE AND CUSTOMER SUPPORT

UDEMY
ONLINE
11.2025 - 11.2025

Bachelor of Arts - HISTORY AND INTERNATIONAL RELATIONS

LAGOS STATE UNIVERSITY
LAGOS
09.2025 - 08.2029

Skills

  • EXCELLENT VERBAL AND WRITTEN COMMUNICATION
  • SOCIAL MEDIA FOR BUSINESS
  • ACTIVE LISTENING AND EMPATHY
  • PROBLEM SOLVING AND CONFLICT RESOLUTION
  • CUSTOMER RELATION MANAGEMENT [CRM] SKILL
  • ATTENTION TO DETAILS
  • SALES REPRESENTATION AND PITCHING SKILLS
  • CUSTOMERS NEED ASSESSMENT
  • REPORT WRITING AND SALES TRACKING
  • PERSUASIVE COMMUNICATION AND NEGOTIATION
  • BASIC CUMPUTER AND DATA ENTRY SKILLS

Languages

English
Native

Certification

CERTIFIED CUSTOMER CARE AGENT

REFERENCE

Available om request

Timeline

COSTOMER SERVICE AND CUSTOMER SUPPORT

UDEMY
11.2025 - 11.2025

Bachelor of Arts - HISTORY AND INTERNATIONAL RELATIONS

LAGOS STATE UNIVERSITY
09.2025 - 08.2029

Senior sales associate

EASYCAD AUTOS
04.2023 - Current

Customer service representative

HORCHWARLD NIGERIA LIMITED
09.2018 - 01.2023
YETUNDE WILLIAMS