Yetunde Kuti
Lagos/Ogba,Nigeria
Summary
Focused Front Desk Agent with knowledge in customer service, time management and effective planning. Skilled at handling appointments, phone duties and company correspondence. Specializing in balancing many different tasks at once. Also service-orientated administrative professional accomplished in maintaining neat, organised reception spaces for staff and guests.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Front Desk Receptionist
Fatgbems Group Limited
Lagos, Nigeria
08.2023 - Current
- Provided critical administrative support to co-workers.
- Resolved minor customer issues and requests for information, escalating complex problems to line manager.
- Actioned emails daily and handled up to incoming phone calls.
- Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Reduced waiting times through effective time and resource management.
Laboratory Assistant
De-Shalom Pharmaceutical Laboratory
Osun State, Nigeria
01.2021 - 06.2021
- Disposed waste solvent, general rubbish and clinical waste safely.
- Handled samples in line with strict laboratory procedures using appropriate PPE.
- Counted stock to help manage inventory of laboratory consumables.
- Followed instructions to prepare precise chemical solutions for laboratory use.
- Carried out routine housekeeping tasks to maintain safe, clean, uncluttered work environment.
- Maintained clean working environments within laboratories and storage areas.
- Tested weight, density and product consistency for quality control purposes.
- Coordinated supply distribution of lab consumables and equipment.
- Prepared clinical samples for biological testing.
Retail Sales Entrepreneur
Ajoke Collections
Lagos, Nigeria
09.2022 - Current
- Enhanced new product awareness by posting engaging images to company and social media accounts.
- Tracked consumer trends to identify opportunities to boost sales.
- Applied digital marketing tactics to drive business growth and awareness.
- Oversaw budget management to keep to financial targets.
- Generated strategic business plan and budgets through market analysis
Front Desk Officer
Fatgbems petroleum Company Limited
Lagos, Nigeria
08.2019 - 07.2020
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Received and screened high-volume internal and external communications, calls and email.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Maintained tidy reception area to provide visitors with positive first impression of company.
- Responded to telephone enquiries from clients, vendors and members of public.
Education
Higher National Diploma - Food Science Technology
Osun State Polytechnic, Iree, Osun State
Osun 09.2020 - 09.2022
Senior Secondary Certificate Examination -
Remo Divisional High School, Ogun State.
Ogun State /2003 - /2009
Skills
- Active listening
- Conflict management
- Front office management
- High efficiency
- MS Office proficiency
Timeline
Front Desk Receptionist
Fatgbems Group Limited
08.2023 - Current
Retail Sales Entrepreneur
Ajoke Collections
09.2022 - Current
Laboratory Assistant
De-Shalom Pharmaceutical Laboratory
01.2021 - 06.2021
Higher National Diploma - Food Science Technology
Osun State Polytechnic, Iree, Osun State
09.2020 - 09.2022
Front Desk Officer
Fatgbems petroleum Company Limited
08.2019 - 07.2020
Senior Secondary Certificate Examination -
Remo Divisional High School, Ogun State.
/2003 - /2009
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