Proficient in the use of Microsoft packages( Word,Excel, PowerPoint)
Yetunde Femi-Odigie
Customer Service
Lagos,Lagos
Summary
Detail-oriented Service personnel with sixteen years of experience in Customer service with proven ability to build relationships and maintain partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
1
1
Language
25
25
years of post-secondary education
15
15
years of professional experience
Work History
CEO
ProLife Health Farms
Lagos, Lagos
05.2017 - Current
- Increased company revenue by 1 million naira in a quarter
- Orchestrated positive media coverage and stakeholder relations as public face of the company.
- Met dynamic needs by keeping internal systems scalable and highly responsive.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Oversaw large-scale staff recruitment and development initiatives to keep workforce skilled and effective.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Initiated aggressive hiring push and training of industry-renowned candidates as department managers to drive organizational improvements.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Managed partnerships and strategic business relationships, including negotiating terms of supply
- Developed key operational initiatives that helped grow the company
Executive Officer
NSIA Insurance Group
Lagos, Lagos
10.2007 - 01.2014
- Developed key operational initiatives to drive and maintain substantial business growth.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
- Earned company exceptional ratings and testimonials from clients and industry organizations.
- Generated and developed leads, using Type technique, networking and Type system to acquire new clients.
- Cultivated and strengthened lasting client relationships using marketing and Communication skills
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
Executive Trainee
ADC Airlines
Lagos, Lagos
10.2005 - 08.2007
- Implemented procedures for processing tickets for all types of sales, including day to day processing, marketing initiatives, financial reporting needs and event promoter settlements.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Marketing Trainee
Collageo Communications Limited
Lagos, Lagos
05.2004 - 09.2005
- Prepared marketing reports weekly, by collecting and summarizing sales data.
- Acquired, developed and frequently serviced over ten new accounts monthly.
- Achieved monthly and yearly sales goals on consistent basis.
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Developed campaigns and specific marketing strategies for clients.
- Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
Front Desk Officer
EDConsult
Lagos , Lagos
01.2002 - 04.2004
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Supervised two(2) administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Controlled cash and credit card payment transactions at front desk using analytical reducing errors by 98%
Education
Certificate In Marketing -
Chartered Institute Of Marketing (UK)
United Kingdom 01.2010 - Current
Primary School Leaving Certificate -
Flora Nursery/ Primary School
Ogba, Ikeja Lagos 09.1984 - 05.1989
Secondary School Leaving Certificate -
Luna Comprehensive High School
Ijebu-Ode, Ogun State Nigeria 09.1990 - 06.1995
Bachelor Of Science(Education ) - Education (Curriculum Studies/Geography)
University Of Lagos
Lagos 01.1996 - 12.2000
Skills
Business start up
undefinedSoftware
Interests
Traveling, Public speaking, Conscious parenting and Wellness
Timeline
CEO
ProLife Health Farms
05.2017 - Current
Certificate In Marketing -
Chartered Institute Of Marketing (UK)
01.2010 - Current
Executive Officer
NSIA Insurance Group
10.2007 - 01.2014
Executive Trainee
ADC Airlines
10.2005 - 08.2007
Marketing Trainee
Collageo Communications Limited
05.2004 - 09.2005
Front Desk Officer
EDConsult
01.2002 - 04.2004
Bachelor Of Science(Education ) - Education (Curriculum Studies/Geography)
University Of Lagos
01.1996 - 12.2000
Secondary School Leaving Certificate -
Luna Comprehensive High School
09.1990 - 06.1995
Primary School Leaving Certificate -
Flora Nursery/ Primary School
09.1984 - 05.1989
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