Yemisi Ken-Nwosa
12th July,1978
Summary
Seasoned Operations Manager and talented leader with over twelve years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing speed and excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
27
27
years of professional experience
Work History
Head, Operations
Zenith Bank PLC
08.2005 - Current
- Oversaw group of Number cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- E settlements and reconciliations
- Dispute resolutions
- Funds Transfer and cash management
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Class Teacher
God's Own Children School
09.2002 - 10.2003
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
- Used tests, quizzes and other assignments to gauge students' learning and determine understanding of course materials.
- Prepared students for the final year common entrance examination.
Sales Representative
Easy Water Service
10.1999 - 09.2000
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Customer Service Cashier
Kikeson Nigeria Enterprise
08.1996 - 09.1997
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
National Diploma - Business Studies
Lagos State Polytechnic
Lagos 1999
Masters - International Relations And Strategic Studies
Lagos State University
Lagos Higher National Diploma - Marketing
Lagos State Polytechnic
Lagos 2002
Skills
- Operations Assistance
- Team Operations
- Facility Operations
Languages
Yoruba
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Head, Operations
Zenith Bank PLC
08.2005 - Current
Class Teacher
God's Own Children School
09.2002 - 10.2003
Sales Representative
Easy Water Service
10.1999 - 09.2000
Customer Service Cashier
Kikeson Nigeria Enterprise
08.1996 - 09.1997
National Diploma - Business Studies
Lagos State Polytechnic
Masters - International Relations And Strategic Studies
Lagos State University
Higher National Diploma - Marketing
Lagos State Polytechnic
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