Yahya Ganiyat Omotoke

• Responsible for inventory, asset and office management of materials, resources, office space and internal facility management.

• Manage supply of consumables by vendors as well manage supplier/vendor lists to ensure regular deliveries.

• Responsible for reviewing SLA and MOUs to ensure strict compliance with agreements and terms and conditions of service of all vendors.

• Client Database Management |Customer | Relationship Management |Client Resolutions to Complaints

• Responsible for managing employee file records, company date via cloud drive management as well as data archiving.

• Responsible for generating monthly reports via SAGE, EXCEED for management usage. Also responsible for re-order levels and avoidance of down time on all office services (ISP service, Diesel Management, 3rd party supplies/service providers)

• Responsible for maintaining relationships with all government agencies, tax bodies and regulatory agencies to ensure 100% compliance by the company.

• Managing and ensuring 100% effectiveness and efficiency in the workspace and work place across support staff and employees.

• Resolved customer inquiries and complaints efficiently, leading to improved resolution rates and increased customer loyalty.
• Provided expert guidance on travel options and policies, enhancing customer understanding and satisfaction with services.
• Managed complex booking issues by leveraging internal systems, streamlining processes and reducing resolution time significantly.
• Trained new team members on customer service protocols and systems, fostering a knowledgeable and cohesive support team.
• Collaborated with cross-functional teams to identify service gaps and implement solutions, driving overall operational efficiency.
• Analyzed customer feedback trends and collaborated on action plans, leading to actionable insights that improved service delivery.
• Identified and resolved discrepancies and errors in customer accounts.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

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• Cultivated strong client relationships by providing tailored travel solutions, significantly improving client retention rates.
• Coordinated cross-departmental collaboration to streamline processes, effectively reducing response time to client inquiries.
• Developed comprehensive training materials for new team members, fostering a culture of knowledge sharing and continuous improvement.
• Mentored junior staff on best practices in client engagement, promoting team growth and enhancing overall service quality.
• Led initiatives to optimize client onboarding processes, ensuring a seamless transition and increased client satisfaction.
• Utilized CRM tools to track client interactions and preferences, enabling personalized service and improved client experiences.
• Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
• Monitored, followed-up and escalated cases to meet customer response commitments.

• Maintained and built close relationships with clients.
• Facilitated meetings and discussions clients, sales and delivery teams.
• Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
• Supported team in implementing sales tactics and achieving growth objectives and sales targets.
• Cultivated strong client relationships by providing tailored travel solutions, significantly improving client retention rates.
• Implemented efficient communication channels, enhancing information flow between clients and internal teams, resulting in improved service delivery.
• Analyzed client feedback to develop strategies that addressed concerns, leading to enhanced customer satisfaction and loyalty.
• Led initiatives to optimize client onboarding processes, ensuring a seamless transition and increased client satisfaction.
• Utilized CRM tools to track client interactions and preferences, enabling personalized service and improved client experiences.
• Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
• Monitored, followed-up and escalated cases to meet customer response commitments.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• wrote weekly report

• Received company’s mails and responded appropriately.
• Ensured that all clients document & information are properly kept.
• Monitored and managed the flow of visitors and clients.
• Ensured that the work area is clean and conducive enough for clients.
• Managed front desk operations efficiently, ensuring seamless guest check-in and check-out experiences.
• Coordinated communication between guests and departments, enhancing service delivery and guest satisfaction.