WISEMAN FELIX
Aba,Nigeria
Overview
4
4
years of professional experience
Work history
Office manager
ERNEST MOTORS
ACCRA, GHANA
05.2023 - 02.2024
- Delivered new hire training and mentored established staff on processes and procedures.
- Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.
- Managed projects within strict deadlines and budget constraints.
- Created and submitted progress reports to upper management.
- Updated office management on team's activities and progress at weekly meetings.
- Evaluated personnel performance to complete development reviews, addressing concerns and making progress recommendations.
- Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
- Streamlined office procedures, implementing new systems to address bottlenecks and disruptions.
- Finalised vendor and employee contracts with strong legal knowledge.
- Managed schedules for C-level executives, coordinating daily meetings and travel arrangements.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Managed database to maintain updated records and accuracy.
Front office manager
Wisdomzone ict centre
Aba, Abia State
07.2020 - 03.2023
- Created and submitted progress reports to upper management.
- Reviewed front office log books and guest feedback forms to identify areas needing improvement.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Recommended new technology to smoothen front office procedures.
- Directed team in producing diverse work with word processing and desktop publishing applications.
- Trained [Number] receptionists on credit policy and accounting procedures, reducing account discrepancies 100%.
- Completed weekly front office rota to guarantee optimal cover for operations.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Skills
- Time management
- Problem-solving
- Payroll administration
- Programme development
- Accounting
- Marketing
- Leadership
- Team building
- Public relations
Timeline
Office manager
ERNEST MOTORS
05.2023 - 02.2024
Front office manager
Wisdomzone ict centre
07.2020 - 03.2023