Wisdom Okpaheifufue Agahama
IT Professional
Abuja,Federal Capital Terrirory
Summary
Proficient IT professional specializing in infrastructure management and team leadership. Optimized IT operations and enhanced system reliability through effective Active Directory administration and vendor coordination. Fostered collaboration and delivered high-quality user support, driving efficiency and compliance in complex environments.
Overview
18
18
years of professional experience
5
5
Certification
Work History
Computer Management Specialist (Deputy Systems Manager)
USAID
Abuja
11.2022 - 08.2025
- Oversaw IT operations and helpdesk services while managing mission-critical applications (ServiceNow, GLASS, Phoenix, E2 Travel, Wind&A, ASSIST).
- Led IT staff and operations as Acting Systems Manager during the manager’s absence.
- Administer Active Directory, including user accounts, security groups, and access policies.
- Provided enterprise IT support for 200+ users and managed LAN infrastructure, Windows servers, printers, and workstations.
- Led deployment and secure configuration of iOS and macOS devices (iPhones, iPads, MacBook).
- Recommended and implemented enterprise IT solutions, enhancing operational efficiency and increasing system reliability.
Computer Management Specialist
U.S. Embassy
Abuja
06.2017 - 11.2022
- Managed Active Directory and Exchange 2016, overseeing mailboxes, shared resources, and access control to enhance user access and security.
- Supervised 5-member IT team, ensuring SLA compliance and high-quality user support.
- Monitored WAN links and coordinated with vendors to promptly restore connectivity during outages, minimizing downtime.
- Performed server monitoring and backups using EMC AVAMAR, ensuring business continuity.
- Supported Consular systems (NIV, IVO, ACS, ACRS) through installation, upgrades, and troubleshooting.
- Streamlined IT inventory tracking and optimized system resource utilization, ensuring accurate asset management.
Computer Management Specialist
U.S. Consulate General
Lagos
01.2009 - 06.2017
- Administered LAN/WAN infrastructure, enhancing connectivity and system reliability with Windows Server 2003/2008, Exchange 2010, SQL, IIS, DHCP.
- Managed routers, firewalls, telecom links, and remote site connectivity, ensuring security and operational continuity.
- Facilitated system upgrades to improve performance, security remediation, and compliance activities, maintaining high IPOST ratings.
- Supervised IT staff and vendor contractors, ensuring consistent service delivery and adherence to service standards.
- Delivered end-user training on Microsoft Office and Windows OS.
Education
Higher National Diploma (HND) - Electrical/Electronic Engineering(Telecom Option)
Federal Polytechnic Bide
Niger StateNational Diploma (ND) - Electrical/Electronic Engineering
Federal Polytechnic Bida
Niger StateSkills
- IT systems administration
- Infrastructure management
- Active Directory
- Group policy
- Microsoft Exchange
- LAN/WAN design
- Installation
- Troubleshooting
- Network security
- Compliance
- Risk mitigation
- Helpdesk operations
- SLA management
- Team leadership
- IT staff supervision
- IT project management
- Vendor coordination
- Hardware management
- Software management
- Mobile device management
- Windows
- iOS
- Mac OS
- Network troubleshooting
- Problem solving
- Strategic planning
- Resource optimization
- Training delivery
- Interpersonal skills
- Inventory management
- Set up devices
- Multitasking Abilities
- Analytical skills
- Teamwork and collaboration
Certification
- ITIL
- CCNA
- CompTIA Network+
- CompTIA Security+
- Cisco Certified Network Associate (CCNA)
References
Available upon request
Timeline
Computer Management Specialist (Deputy Systems Manager)
USAID
11.2022 - 08.2025
Computer Management Specialist
U.S. Embassy
06.2017 - 11.2022
Computer Management Specialist
U.S. Consulate General
01.2009 - 06.2017
Higher National Diploma (HND) - Electrical/Electronic Engineering(Telecom Option)
Federal Polytechnic Bide
National Diploma (ND) - Electrical/Electronic Engineering
Federal Polytechnic Bida