WINNIE T. KUFFON
VIRTUAL ASSISTANT
Abuja, FCT
Summary
Knowledgeable Virtual Assistant with solid background in administrative services, with 5+ years of experience supporting executives, founders, CEOs and cross-functional teams in remote and hybrid environments. With proven ability to improve workflow efficiency by 40%, save clients/executives 10-15 hours weekly and support projects with 20% faster delivery timelines. Ensuring efficient office operations and smooth workflows, managing key projects and facilitating communication across departments, enhancing overall organizational performance, multitasking skills to prioritize tasks and support executive management across multiple time zones (EST,GMT,UTC).
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Administrative Officer
Nigerian Safety Investigation Bureau
Abuja, FCT, Nigeria
01.2019 - 2026
- Overseeing daily office administration, improving efficiency by 30%
- Managed schedules, meetings, and correspondence with 98% accuracy
- Handled front-desk operations and inquiries efficiently
- Reduced supply costs by up to 20%
- Maintained accurate records with zero audit issues
- Coordinated travel arrangements for executive staff members ensuring smooth itineraries aligned with schedules or preferences where possible.
Virtual Assistant (Remote) UK
Wigs Palour and More
Remote
01.2024 - 01.2025
- Managed calendars, inboxes and task workflows for business.
- Coordinated meetings, prepared agenda, recorded minutes, and tracked action items.
- Supported basic operations tasks including reporting, data tracking and content scheduling.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Organized and managed team tasks using Trello and Asana.
Administrative Assistant
Nigerian Shipper’s Council
Abuja, FCT, Nigeria
01.2016 - 01.2018
- Supported executives with scheduling, correspondence, and report preparation.
- Assisted in planning meetings and corporate events.
- Maintained accurate administrative records and office documentation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
B.sc - Economics
Bingham University
Karu, Nigeria01.2016
Skills
Inbox Management(Gmail/Outlook)
Administrative Support
SOPs & Process Documentation
Office administration
Scheduling and calendar management
Meeting facilitation ,Minute Taking & Report preparation
Confidential Data Handling(GDPR Awareness)
Travel Planning & Expense Tracking
Accomplishments
- Streamlined administrative workflows, improving overall operational efficiency by 30-40% through task prioritization and process optimization.
- Saved executives and teams an average of 10-15 hours per week by handling calendar and inbox management, travel coordination and daily administrative tasks.
- Reduced scheduling conflicts and missed deadlines by 20% through proactive calendar management and well-structured follow-ups.
- Improved document management and proper record-keeping systems thereby reducing retrieval time by 35%.
- Maintained accuracy in data entry, reporting and documentation while handling multiple priorities in a remote environment.
- Supported onboarding process by preparing documentation, scheduling training sessions and ensuring strict compliance with internal procedures.
- Consistently met deadlines and service-level expectations while supporting multiple clients and executives across multiple time zones.
Additional Information
- Strong written and Verbal Skills
- Time Management & Organizational Skill
- Problem - Solving skill
- Emotional Intelligence
- Proactiveness
- Attention to details
Certification
Virtual Assistant Training, Skill2Scale Academy, 2025-01-01
Timeline
Virtual Assistant (Remote) UK
Wigs Palour and More
01.2024 - 01.2025
Administrative Officer
Nigerian Safety Investigation Bureau
01.2019 - 2026
Administrative Assistant
Nigerian Shipper’s Council
01.2016 - 01.2018
B.sc - Economics
Bingham University
REMOTE TOOLS
- Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets,Slides, Meets Drive,Gmail)
- Slack, Trello, Asana,Notion
- Calendely ,Monday.com
- Zoom
- Canva (Basic)
- File & CRM management
Availability
Open to US, UK & Global Remote Roles, Nigeria