Winifred Wagwu
Analyst
FCT Abuja ,Abuja
Summary
Rational Analyst in Management Consulting with 3 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Analyst
ValueBridge Consulting
FCT Abuja , Abuja
12.2021 - Current
- Spearheaded cross-functional team to develop new client strategy for Fortune 500 company, resulting in 15% increase in client retention rates.
- Analyzed customer data for telecommunications client, resulting in targeted marketing campaign that increased customer acquisition by 25%.
- Cultivated key client relationships, leading to 20% increase in repeat business and referrals..
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Researched and adopted new technologies to add value to existing offerings.
Customer Service Representative
COMWORKS
Port-Harcourt, Rivers State
07.2019 - 08.2021
- Managed over 5,000 Customer Accounts for company
- Provided primary customer support to internal and external customers.
- Improved sales and registration by 50%
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Master of Science - International Relations And Diplomacy
Nile University of Nigeria (NUN)
Abuja, Nigeria 09.2021 - 08.2023
Bachelor of Science - International Relations And Diplomacy
Afe Babalola University Ado-Ekiti (ABUAD)
Ekiti, Nigeria 09.2015 - 06.2019
Skills
Data Research and Validation
undefinedCertification
Project Management Professional (PMP)
Timeline
Analyst
ValueBridge Consulting
12.2021 - Current
Master of Science - International Relations And Diplomacy
Nile University of Nigeria (NUN)
09.2021 - 08.2023
Customer Service Representative
COMWORKS
07.2019 - 08.2021
Bachelor of Science - International Relations And Diplomacy
Afe Babalola University Ado-Ekiti (ABUAD)
09.2015 - 06.2019
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