WINIFRED ONALO
ABUJA,FCT
Summary
A highly Driven and goal-oriented professional with excellent communication skills and purpose-driven personality highly skilled in persuasive speaking and active listening. Possesses strong problem-solving abilities and time management expertise, ensuring efficient client interactions and follow-ups.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Outbound telemarketer (REMOTE)
INSURANCE SUPERMARKET INTERNATIONAL
Abuja, FCT
07.2024 - 09.2024
- Answered customer enquiries with excellent customer service skills.
- Handled customer queries focused on first-call resolution.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Made 200+ outbound calls to businesses and individuals daily.
- Cold-called customers from assigned contact lists to build new business.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
SALES MANAGER/ SOCIAL MEDIA HANDLER
FEMAC POWER SOLUTIONS LIMITED
ABUJA
09.2023 - 06.2024
- Designed and manages social media post
- Responding to customers on various social media platform
- Analyzed sales reports to identify trends and update strategies.
- Optimized sales methods to best engage, acquire and retain customers.
- Supported front-line sales teams with well-coordinated administrative operations.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Managed team of 10 staff, driving performance with motivational strategies to exceed sales targets.
- Developed marketing plans to support department strategies.
- Customized promotional strategies to meet needs of different clients, products and services.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
CUSTOMER CARE REPRESENTATIVE/ADMINISTRATIVE SECRETARY
TINKOKO GLOBAL SERVICE
Abuja, FCT
08.2022 - 08.2023
- Actively respond to calls and emails
- Daily call of new signups vendors of website
- Perform other clerical and secretarial duties as requested, which may include record keeping, managing petty cash, maintaining office supplies and coordinating equipment maintenance
- Welcome and direct visitors and clients.
- Obtained feedback from customers to improve service experience.
- Maintained excellent client satisfaction by providing in-depth support.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Offered prompt solutions to maintain customer satisfaction.
- Recorded and processed customer data accurately.
- Offered detailed advice on product and service benefits.
PRESS AND PROTOCOL INTERN
NIGERIAN INVESTMENT PROMOTION COMMISSION
Abuja, FCT
08.2021 - 08.2022
- Input required information into system for material usage and time
- worked as a communication intern is the press and protocol unit, where I actively designed and published daily newsletter and assisted in planning events
- Created contents and anchored interview both live and virtual
- Selected program content, in conjunction with producers and assistants, based on factors such as program specialties, audience tastes, or requests from public
- Assisted with scheduling meetings and writing summaries of events.
SALES REPRESENTATIVE
OPPO MOBILE
Abuja
01.2020 - 09.2021
- Researched market and competitor trends to implement best practices and improve customer satisfaction
- Handled client deposits and transactions and updated billing information in company databases
- Remained current on relevant product and industry information to provide up-to-date catalogue and services
- Developed and maintained strong customer relationships and networks within designated sales territory
- Worked with management teams to develop annual sales plans, goals and targets.
RADIO PRESENTER
BREEZE FM
Lafia
01.2019 - 12.2019
- Prepared and delivered news, sports and weather reports
- Located guests to appear on talk or interview shows
- Helped increase number of active listeners and participation from audience by posting daily on social media
- Read news flashes to inform audiences of important events
- Announced musical selections, station breaks or public service information
- Prepared and delivered news, sports and weather reports, gathering and rewriting material to convey required information and fit specific time slots.
INDUSTRIAL TRAINING IT STUDENT
ASO RADIO AND TELEVISION
Abuja
02.2018 - 05.2018
- Took pictures and video and process them for inclusion in story
- Received assignments and evaluated leads and tips to develop story ideas
- Reviewed written, audio, or video copy and corrected errors in prescribed editorial style and formatting guidelines
- Examined news items of local, national and international significance to determine topics to address and obtained assignments from editorial staff members
- Wrote columns, editorials, commentaries and reviewed that interpreted events and offer opinions
- Greeted persons entering establishment, determined nature and purpose of visit and direct and escort them to specific destinations.
Education
DIPLOMA IN MASS COMMUNICATION AND JOURNALISM -
NASARAWA STATE POLYTECHNIC
Lafia, NasarawaBSC IN MASS COMMUNICATION - MASS COMMUNICATION
PLATEAU STATE UNIVERSITY
Bokkos, Plateau 06.2016 - 07.2021
Skills
- Computer literate
- Microsoft 360
- Inbound call handling
- Excellent communication
- Administration
- Telemarketing
- Outbound call management
- Proficient with design tools eg CANVA
- Salesforce CRM
- Flexible
Certification
Citizenship and Leadership Training 2010
Languages
English
Fluent
Affiliations
- Reading
- travelling
- volunteering
References
References available upon request.
Timeline
Outbound telemarketer (REMOTE)
INSURANCE SUPERMARKET INTERNATIONAL
07.2024 - 09.2024
SALES MANAGER/ SOCIAL MEDIA HANDLER
FEMAC POWER SOLUTIONS LIMITED
09.2023 - 06.2024
CUSTOMER CARE REPRESENTATIVE/ADMINISTRATIVE SECRETARY
TINKOKO GLOBAL SERVICE
08.2022 - 08.2023
PRESS AND PROTOCOL INTERN
NIGERIAN INVESTMENT PROMOTION COMMISSION
08.2021 - 08.2022
SALES REPRESENTATIVE
OPPO MOBILE
01.2020 - 09.2021
RADIO PRESENTER
BREEZE FM
01.2019 - 12.2019
INDUSTRIAL TRAINING IT STUDENT
ASO RADIO AND TELEVISION
02.2018 - 05.2018
BSC IN MASS COMMUNICATION - MASS COMMUNICATION
PLATEAU STATE UNIVERSITY
06.2016 - 07.2021
DIPLOMA IN MASS COMMUNICATION AND JOURNALISM -
NASARAWA STATE POLYTECHNIC
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