WINIFRED IKEH
LAGOS,Lagos
Summary
Sales and customer relationship professional with experience in exceeding targets and improving customer satisfaction. Skilled in lead generation, negotiation, and problem-solving. Committed to delivering exceptional service and enhancing customer retention in remote support roles.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Remote Customer Support Agent
UGO & SONS ENTERPRISE
Lagos State, Nigeria.
2025.01 - 2026.03
- Responded to customer queries promptly, ensuring high satisfaction and effective resolution.
- Conducted follow-ups to gather feedback and improve service delivery.
- Utilised CRM software to manage customer interactions efficiently.
- Participated in team meetings to enhance customer support strategies.
- Managed product troubleshooting to elevate customer experience.
Sales support specialist
NEW GRACE ELECTRICALS
LAGOS, LAGOS
2022.03 - 2024.11
- Boosted team efficiency by improving sales support processes.
- Streamlined workflow to enhance team productivity.
- Generated reports detailing sales metrics and trends, informing managerial decision-making.
- Implemented strategies to improve sales support systems.
- Handled administrative tasks hence supporting smooth running of sales operations.
- Enhanced customer relations via personalised service delivery.
- Developed product knowledge for effective customer service.
- Managed order processing, resulting in timely deliveries.
- Raised and sent out customer sales invoices to enable prompt payment and order satisfaction.
- Assisted sales team in proposal preparation to win new business.
Education
Master of Science - Industrial Chemistry
University of Ilorin
Ilorin, Kwara State, Nigeria. 2016.09 - 2018.11
Bachelor of Science - Industrial Chemistry
Anambra State University
Uli, Anambra State, Nigeria. 2005.09 - 2009.08
Skills
- Upselling and cross-selling
- Customer relationship managementSalesforce platform capability
- Lead generation expertise
- High performance team management
- Problem analysis and complaint resolution
- B2B and b2c support
- Ticketing system familiarity
- Knowledge of CRM software
- Remote collaboration
- Adherence to protocols
- Direct sales experience
- Persuasion mastery
Timeline
Remote Customer Support Agent
UGO & SONS ENTERPRISE
2025.01 - 2026.03
Sales support specialist
NEW GRACE ELECTRICALS
2022.03 - 2024.11
Master of Science - Industrial Chemistry
University of Ilorin
2016.09 - 2018.11
Bachelor of Science - Industrial Chemistry
Anambra State University
2005.09 - 2009.08