Williams Kingsley
Ikeja
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Computer Technician
Billstec Communication Technology
Shop C31 Akiyemi complex Ajah Market Lekki Lagos, Nigeria
12.2022 - Current
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Recommended new and replacement hardware and software purchases.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Installed and maintained automated teller machines in retail stores.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Recovered critical information from data back ups to restore functionality.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected and tested faulty circuit boards and microprocessors.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Information Technology Specialist
WINNAS COMMUNICATIONS
Block 21 Ikota shopping Complex Lekki Lagos Nigeria
04.2022 - 11.2022
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Facilitated best user experience through continuous support and communication of system changes.
- Monitored systems in operation and quickly troubleshot errors.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Researched product and issue resolution tactics to address customer concerns.
Computer Repair Technician
AFMULTIMEDIA PRODUCTIONS
Ajah Market Lekki Lagos,Nigeria
02.2018 - 04.2022
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Recovered critical information from data back ups to restore functionality.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Disassembled computers to perform diagnostics and check for repair needs.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
- Recommended new and replacement hardware and software purchases.
CCTV and Network Technician
NK GLOBAL LTD
PLOT 5 ADAMS WAY ELIGANZA LEKKI LAGOS NIGERIA
04.2017 - 01.2018
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Configured and maintained network backup and recovery procedures.
- Installed patches and performed backups, system builds and image updates.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
Education
Google Certification - Technical Support Fundamentals
Google Coursera
Online10.2022
Google Certification - Foundations of User Experience (UX) Design
Google Cousera
Online04.2022
Computer Technical Certification - Hardware And Software Repairs
Techair Computer Institute
Lagos, Nigeria 12.2016
High School Diploma -
Russell International Group of School
Edo State, Nigeria.01.2016
Skills
- Printers and Peripherals
- Issue Resolution
- Hardware Installation
- Change Management
- Operating System Testing
- Network Security Measures
- Hardware and Software Installation
- Computer Hardware Knowledge
- Component Replacements
- Computer Configurations
- Technical Support
- PC Refurbishment
- Computer Troubleshooting
- Desktop and Laptop Installations
- Installation and Repair
- Install Software
Certification
- Certified,Technical Support Fundamentals - 2021-2022
- Foundations of User Experience (UX) Design, Coursera - 2022-2023
Additional Information
I have helped in Computer center for my Community
Over the years i have developed good Communication skill
Timeline
Computer Technician
Billstec Communication Technology
12.2022 - Current
Information Technology Specialist
WINNAS COMMUNICATIONS
04.2022 - 11.2022
Computer Repair Technician
AFMULTIMEDIA PRODUCTIONS
02.2018 - 04.2022
CCTV and Network Technician
NK GLOBAL LTD
04.2017 - 01.2018
Google Certification - Technical Support Fundamentals
Google Coursera
Google Certification - Foundations of User Experience (UX) Design
Google Cousera
Computer Technical Certification - Hardware And Software Repairs
Techair Computer Institute
High School Diploma -
Russell International Group of School