William Sarfo

• Plan annual conformance visits across the Bank with other Assurance Managers in line with business strategy.
• Review the Risk Assurance framework annually, update it with emerging risks, and test the validity of controls.
• Perform Design Effectiveness Testing continually to ensure that mitigating controls are effective.
• Carry out operating effectiveness testing on an ongoing basis to ensure that controls are working effectively as intended.
• Provide high-quality assurance reports to management on identified issues, and ensure that the same is tracked and embedded for closure.
• Ensure that the risk and control environment of the Bank is effective, and that branches achieve excellence in all audits and reviews through participation in governance meetings with relevant stakeholders.

• Monitored operations metrics to deliver regular reporting to senior leadership.
• Identified opportunities for process improvement, leading to increased efficiency within the department.
• Supervised corrective actions and improvement plans and developed reporting mechanisms to supply briefings to management.

• Identified new risk and control issues, performed periodic risk and control assessments, and ensured timely reporting of risk incidents in line with corporate policy.
• Perform periodic snap checks to ensure compliance with internal and regulatory procedures.
• Scored at least 95% in the branch audit and streaming visits.
• Monitoring and ensuring commissions are charged promptly to avoid income leakage, and ensure branch profitability.
• Ensure maximum operational efficiency in all branch deliverables through monitoring and proactive control of costs.
• Developed and implemented strategies to maximize customer satisfaction.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Owned and resolved customer complaints within the Service Level Agreement.

• Identified highly valued customers and recommended them for placement in their right segments.
• Achieved operational rigor excellence around cash management at the Branch.
• Participated in interactive training programs to expand knowledge of company products and policies.
• Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
• Answered customer service inquiries via telephone, email, and chat platform to address customer needs and promote optimum outcomes.
• Supported sales efforts by providing accurate information about products or se

• Prepared weekly consolidated reports to management and provided input during management discussions
• Assisted both internal and external audit activities by being the liaison officer for the Finance Department.
• Prepared budgets and analyzed performance for improvement in the Fleet and transport departments.
• Ensured that Branches were in line with meeting all audit requirements.
• In conjunction with operational auditors, ensured proper stock validation to reduce stock pilfering and guarantee a quality purchase.
• Organized and executed IT refresher courses and training programs for existing and newly recruited District Accountants.
• Reported weekly operational figures from all 27 districts to the Regulator (Ghana COCOBOD).
• Coordinated the activities of all 27 District Accountants.
• Provided regular reconciliation of stocks and provided coverage for all physical assets.
• Reporting our inter-branch activities to the Financial Controller for onward submission to the stakeholders in London.
• Implemented cost allocation methodologies for better understanding departmental expenses and driving accountability within the organization.
• Reduced operational costs by identifying inefficiencies in workflows and implementing process improvements.
• Managed a team of junior accountants, providing mentorship and guidance to ensure consistent growth in their professional skills.

• Plan and execute assigned audits and be accountable for the timely completion of your own work and that of your peers.
• Perform walkthroughs and Design Effectiveness Assessments (DEA) documentation of controls and performance of Operating Effectiveness Testing (OET).
• Drafting audit issues and reports, and obtaining management action plans (clearance with control owners).
• Capturing all working papers and supporting documentation on the Audit bond (the applicable Audit software).
• Ensure that audit working papers/documentation meet the appropriate quality assurance (QA) checks.
• Obtain the relevant approvals and attestations from the Engagement Leads, and complete the sign-off checklists.
• Open and transparent engagement with stakeholders to ensure timely delivery of audits.
• Support and coach new Internal Auditors assigned to the audit.
• Any other duties as assigned by senior management.

• Survey the environment and monitor the competition in the local industry.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.