Data analysis
WILLIAM ONOTOGHENE
Customer Service, Business Management, Store Management.
Summary
To provide world class solutions that will facilitate the accomplishment of the organization group as well as impacting immensely in stimulated working environment where materials /human development system and intellectual skills are required and encouraged.
Overview
6
6
years of professional experience
18
18
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Physics teacher
Government Day Science Sec. School
Gombe
05.2018 - 06.2019
- Managed course grade book and schedule of activities to direct students' learning progress.
- Facilitated hands-on learning by creating and supervising laboratory activities and discussions.
- Prepared course materials such as syllabi, homework assignments and handouts.
- Prepared and delivered lectures to undergraduate or graduate students on topics such as quantum mechanics, particle physics and optics.
Customer Service Representative
United Bank For Africa
Gombe State
12.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Store manager
Great Food Sapele, State
Sapele
01.2017 - 04.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Lab technician
Delta State Polytechnic Ozoro
Gombe
10.2014 - 10.2015
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Calibrated and maintained instruments to keep equipment fully operational.
- Processed patient specimens according to priority and documented results.
- Prepared blood smears and determined levels of normalcy.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Worked flexible hours across night, weekend and holiday shifts.
Volunteer
RUN FOR DRUGS
GOMBE STATE
09.2019 - 11.2019
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Helped organize and manage events and projects.
Education
Higher National Diploma - Physics Electronics
Federal Polytechnic Auchi, Edo State
Ozoro Delta State 09.2012 - 10.2014
Higher National Diploma - Physics Electronics
Federal Polytechnic Auchi, Edo State
Edo State 10.2015 - 11.2017
Senior School Certificate Examination -
Temple Mission Secondary School
Sapele Delta State 09.2006 - 06.2012
First School Leaving Certificate (FSLC) -
Abbot Primary School Sapele
Sapele Delta State 11.2000 - 08.2006
NYSC - Certificate Of National Youth Service Corp (NYSC)
Certificate Of National Youth Service Corp (NYSC)
04.2018 - 05.2019
Diploma - Diploma In Warehouse Management
Alison Empower Yourself
02.2022 - 03.2022
Business Management
The Tony Elumelu Foundation
Nigeria 01.2022 - 09.2022
Diploma - Computer And Information Sciences
Delta State Youth Resource Learning Center
Sapele, Delta Sate 07.2009 - 09.2009
Skills
PERSONAL SKILLSundefined
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Certification
Volunteer Run for Drugs Abuse
Interests
Humanitarian
Timeline
Customer Service Management
04-2022
Diploma - Diploma In Warehouse Management
Alison Empower Yourself
02.2022 - 03.2022
Business Management
The Tony Elumelu Foundation
01.2022 - 09.2022
Customer Service Representative
United Bank For Africa
12.2019 - Current
Volunteer Run for Drugs Abuse
10-2019
Volunteer
RUN FOR DRUGS
09.2019 - 11.2019
Culture and Tourism Nysc
05-2019
Physics teacher
Government Day Science Sec. School
05.2018 - 06.2019
NYSC - Certificate Of National Youth Service Corp (NYSC)
Certificate Of National Youth Service Corp (NYSC)
04.2018 - 05.2019
Drama Director
09-2017
Store manager
Great Food Sapele, State
01.2017 - 04.2018
Higher National Diploma - Physics Electronics
Federal Polytechnic Auchi, Edo State
10.2015 - 11.2017
Lab technician
Delta State Polytechnic Ozoro
10.2014 - 10.2015
Higher National Diploma - Physics Electronics
Federal Polytechnic Auchi, Edo State
09.2012 - 10.2014
Diploma - Computer And Information Sciences
Delta State Youth Resource Learning Center
07.2009 - 09.2009
Senior School Certificate Examination -
Temple Mission Secondary School
09.2006 - 06.2012
First School Leaving Certificate (FSLC) -
Abbot Primary School Sapele
11.2000 - 08.2006
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