Wilda Chase
1260 8th Avenue Natrona HTS, PA 15065
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
10
10
years of professional experience
Work History
Technical Support Engineer
SAP America, Inc., Marketing & Public Sector
07.2020 - 05.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Network Engineer
Yoh, A Day & Zimmerman Company
01.2014 - 03.2018
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Education
Bachelor of Science - Computer Engineering Techology
College of Engineering
04.2011
Skills
- Technical Support
- Technical Troubleshooting
- Problem-Solving
- Application support
Timeline
Technical Support Engineer
SAP America, Inc., Marketing & Public Sector
07.2020 - 05.2024
Network Engineer
Yoh, A Day & Zimmerman Company
01.2014 - 03.2018
Bachelor of Science - Computer Engineering Techology
College of Engineering
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