Frontend soft ware developer: Cascading style sheet(css), Hypertext markup language (HTML)and JavaScript In view
Weze Ngo
Cabin Crew Member
Abuja
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Accomplished Flight Attendant offering over [12 ] years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.
Security-driven crew member with dynamic team management skills. Competent diffusing volatile situations. Over 12 years of experience with large, domestic carriers.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
1
1
Language
Work History
Cabin Crew Member
Arik Air Limited www.arikair.com
Abuja FCT
05.2010 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Having to administer first aid to passengers during medical emergency.
- Dealing with security and emergency situation which may arise on board.
- Oversaw maintenance of all required equipment and sent it out for required services.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Checked personnel for proper uniforms and safety equipment.
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Relayed updates and information to passengers after confirming key details with pilot.
Passenger Service Agent
Arik Air Limited www.arikair.com
Asaba Delta State
09.2011 - 01.2022
- Tagged baggage and routed to appropriate location for loading and screening.
- We coordinate with the flight crew to get their flight plan and other vital documents on their flight.
- we estimate balance and weight of the aircraft.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Oversaw ticketing, gate and ramp services.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Escorted handicapped passengers from terminal to aircraft.
- Announced flight status updates and information about gate changes over PA system.
- Monitored security and maintained operational protocols.
- Managed team member schedules and work assignments.
- Hired, trained and motivated employees to provide exceptional passenger care and support.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Sales Agent ( A Sub Sales Agent)
Avon USA
Jos Plateau State
03.2008 - 07.2009
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Present, promote and sell products/services using solid arguments to existing/potential customers to meet their needs.
- Worked with customers to understand needs and provide excellent service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Delivered services to customer locations within specific timeframes.
- Reach out to customer leads thought cold calling.
- continuously improve through feedback.
Teaching Assistant
National Youth Service Corp (Government Secondary School Usman Dangwago)
Zamfara
09.2006 - 09.2007
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Assessed student assignments to check quality and completeness before submission for grading.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Tutored students in reading, language arts and other subjects.
- Recorded grades for coursework and tests in online reporting system.
- Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
- Studied and implemented latest information on specific subjects and learning strategies.
- Supported planning and preparation for culturally-diverse class sessions.
- Maintained safety and security by overseeing students in recess environments.
Education
Bachelor of Arts - History And International Studies
University Of Jos
Jos Plateau State Nigeria. 05.2002 - 05.2006
No Degree - A Level Basic Program(IJMBE)
College Of Arts Science And Technology
Keffi Nassarawa State Nigeria 05.2001 -
No Degree - O Level West African Examination Council Exams
Rockland College Utan Jos
Jos Plateau State Nigeria 05.2001 -
No Degree - Junior Secondary School Council Exams
ECWA Staff School Farin Gada
Jos Plateau State Nigeria 05.2001 -
No Degree - Certificate of Attendance
Lilliput Nursery School Topeka Riley
Kansas State USA. 05.2001 -
Skills
Sales expertise
undefinedAdditional Information
I have some additional Skils:
marketing Skills
Innovative Skills
Strong Interpersonal and Communication Skills
Computer Skills; Familiar with Microsoft office, internet and power point.
Software
Certification
Licensed [B737- 700/800 NG] - [while service]
Making new friends Travelling Reading, Listening to music and playing basket ball.
As a Hobby, which i like doing in my leisure time for pleasure. I love making new friends because i get to learn new things from them that most likely i have not seen or hard. And most of the new knowledge learned from meeting new friends has helped shape my character and attitude positively. Travelling itself is another form of education, in the sense of learning the geography and the way of life of the people you are travelling to or passing through in the your cause of your journey.
Reading again is a process of learning which has help advance the cost of our knowledge and understanding of the world we are leaving in. so is a most have hobby in life. listening to music for me help calm my nerves especially when i am not doing anything in particular free time. And in my calmness i think better and am able to innovate many things for my betterment .
In other to keep fit, i have picked a sport (basket ball), which has turn out to be my hobby. Basket ball is a contact game that need you to train ahead of the game, so as the stamina to fit into the game properly. in cost of the training you are fit asper your health, and will be catching fun other people.
in summary, all my hobby are selected to make me happy, healthy and knowledgeable of the people and environment around me.
Timeline
Licensed [Dash 8Q 400] [while in service]
03-2019
Licensed[Airbus A330/A340][while in service]
12-2014
Certified [Passenger Handling Course], [Arik Air LTD.] - [while in service]
06-2012
Passenger Service Agent
Arik Air Limited www.arikair.com
09.2011 - 01.2022
Licensed [CRJ 900/1000][while in service]
12-2010
Cabin Crew Member
Arik Air Limited www.arikair.com
05.2010 - Current
Licensed [B737- 700/800 NG] - [while service]
12-2009
Licensed[B737-300] [while in service]
12-2009
Licensed[Air Law][while in service]
12-2009
Sales Agent ( A Sub Sales Agent)
Avon USA
03.2008 - 07.2009
Teaching Assistant
National Youth Service Corp (Government Secondary School Usman Dangwago)
09.2006 - 09.2007
Bachelor of Arts - History And International Studies
University Of Jos
05.2002 - 05.2006
No Degree - A Level Basic Program(IJMBE)
College Of Arts Science And Technology
05.2001 -
No Degree - O Level West African Examination Council Exams
Rockland College Utan Jos
05.2001 -
No Degree - Junior Secondary School Council Exams
ECWA Staff School Farin Gada
05.2001 -
No Degree - Certificate of Attendance
Lilliput Nursery School Topeka Riley
05.2001 -
Similar Profiles
Minapet Vivian MukanMinapet Vivian Mukan
Cabin Crew Member at Arik Air LimitedCabin Crew Member at Arik Air Limited
ABIMBOLA OduniyiABIMBOLA Oduniyi
Departure Control Systems Manager (Network Systems Controller) at Arik AirDeparture Control Systems Manager (Network Systems Controller) at Arik Air
Nwaneri Winifred AmakaNwaneri Winifred Amaka
Revenue Officer at Arik Air ltdRevenue Officer at Arik Air ltd