Weyimi Atigan

As a Support Specialist at Mplus Group, I provided timely and effective solutions to a high volume of customer inquiries. Consistently exceeding expectations, I achieved a monthly average of 450 responses to support tickets. My proficiency in utilizing ticketing systems like Zendesk and Jira enabled me to efficiently manage and resolve customer issues, ensuring a positive customer experience.

I have completed an intensive training program to acquire in-demand skills in business process automation and integration technologies. Through coursework and practical labs, I have mastered the following platforms:

• Pipedrive CRM: I integrated sales pipeline workflows, managed custom reporting, and set up a client and personnel portal. I also developed automated lead scoring models, designed custom dashboards, and implemented campaign tracking integrations.
• Bitrix24 CRM: I developed automated lead scoring models, designed custom dashboards, and implemented campaign tracking integrations.
• Zapier: I built multi-step data exchanges between web applications using triggers, searches, filters, and actions for email, forms, databases, and analytics.
• HighLevel CRM: I created segmented email sequences, configured meeting scheduling rules, and managed billing and notification alerts.
• Pipedrive Integration: I seamlessly connected Pipedrive to dozens of essential productivity applications using both pre-built and custom workflows

With experience in these key automation platforms and a strong motivation to continue honing my abilities, I am ready to contribute as a key team member in operations optimization. I am eager to apply my specialized knowledge and passion to boost workplace efficiency.

During my time as a Sales Representative at First City Monument Bank, I successfully managed a client portfolio, consistently meeting monthly sales targets. My key responsibilities included identifying and acquiring new customers, upselling and cross-selling bank products and services, maintaining strong relationships with existing clients, and conducting regular check-ins to ensure customer satisfaction. I was also responsible for providing financial advice, conducting market research, and tracking industry trends to effectively meet client needs and expectations.

• In addition to these duties, I collaborated with internal teams to streamline sales processes, participated in sales meetings, and contributed to the development of sales strategies to drive business growth. My unwavering commitment to providing exceptional customer service and building long-lasting relationships contributed to the bank's reputation and overall success.

During my time as a Customer Service Representative, I handled an average of more than 40 customer complaints per day, achieving a 93% customer satisfaction rate. I was responsible for addressing customer inquiries, providing product information, assisting with orders and billing, resolving complaints, and collaborating on and performing administrative tasks as needed. My ultimate goal was to ensure customer satisfaction and promote a positive company image.