WASIU POPOOLA

1. Oversee all aspects of the operations of the Hotel to secure the maximum in revenues and guest satisfaction while positioning the Hotel in a recognizable position in the marketplace. This is to be accomplished through training, yield management and the implementation of service standards with constant communication and feedback to the Group Operations Manager.

2. Ensures that the Hotel is maintained to the highest standards and to implement an efficient preventative maintenance program while maximizing room availability.

3. Practice continued cost control through adherence to agreed budgets.

4. Ensure that the Management Team have set targets regarding Sales, Gross Profit, Wastage mitigations.

5. Ensure that the Management Team is trained appropriately to the highest standastandard

6. Develop standards based on occupancy to control costs to coincide with revenues in accordance with the budget.

7. Personally greet and interact with as many customers as possible with concept of creating a personalized environment within the Hotel.

8. Resolve all guest complaints personally and in absence follow up by telephone or post to ensure guest satisfaction.

9. To develop and maintain a culture of top class customer care standards.

10. Ensure a good working relationship with all employees and the local community.

11. Hold regular communications meetings with all employees and the Management team.

12. Develofing all employees through to use of appraisals, training and development in consultation with the Human Resources Manager.

13. Achieves all targets as agreed with the Group Operations Manager.Provide accurate reporting to enhance the sales and marketing plan to identify sources of business and geographical location of clients to assist in directing marketing resources.

14. Create advertising through favourable written reviews of the hotel, the food and service levels. Invite media and critics to visit the hotel with the vision of increased sales.

15.. Present month end reports at monthly Management meeting to include accurate financial statements, guest comment surveys and marketing activity reports.

16. To attend relevant conferences and seminars as directed by the Company.

17. Ensure the hotel fully complies with all relevant Government and Local Authority Legislation relevant to the operation of the hotel as a business and employer.

• Managed a loan portfolio of over 100 loans with a combined value of #120M
• Tracked and update loan data using the bank’s computer systems
• Analyzed customer credit and financial information to determine loan eligibility
• Prepared loan documents and ensure accuracy of all information
• Assisted customers with loan applications and answer questions.
• Performed data entry to update and maintain loan records
• Processed loan payments and prepared monthly statements
• Researched customer credit and financial information to verify accuracyAssisted customers in understanding loan terms and conditions, providing clear explanations when necessary.
• Managed borrower expectations throughout the entire application process by keeping them informed about their progress at every stage of the transaction lifecycle.
• Maintained detailed records of loan transactions, ensuring accurate reporting and data entry.
• Monitored the status of loans in underwriting, addressing any outstanding items promptly to avoid delays in approval.