Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Wasila  Habibu

Wasila Habibu

Customer Service Representative
Abuja,FCT

Summary

Dynamic Customer Service Representative with a proven track record at the Ministry of Information and National Orientation. Expert in relationship building and critical thinking, I enhanced service delivery processes, leading to increased customer loyalty. Proficient in data entry and follow-up, I resolved complex issues efficiently, ensuring exceptional client satisfaction.

Overview

1
1
Language
3
3
years of professional experience

Work History

Customer Service Representative

Ministry of Information and National Orientation
01.2021 - 07.2024
  • Monitored customer feedback and suggested improvements to enhance service delivery processes.
  • Assisted in developing and implementing customer service protocols to enhance service quality.
  • Responded to customer inquiries, providing accurate information and resolving issues efficiently.
  • Collaborated with cross-functional teams to address systemic issues impacting customer experience.
  • Led workshops aimed at enhancing communication skills among team members for better client interactions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Science -

Ahmadu Bello University
Zaria
12.2023

Skills

Customer service

Active listening

Critical thinking

Data entry

Relationship building

Computer proficiency

Follow-up skills

Administrative support

Timeline

Customer Service Representative

Ministry of Information and National Orientation
01.2021 - 07.2024

Bachelor of Science -

Ahmadu Bello University
Wasila HabibuCustomer Service Representative