WAHAB YUSUF
FINANCIAL ANALYST
Amuwo Odofin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Back Office Auditor
Nigerian Bottling Company
Lagos
11.2020 - Current
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to Business Developers, handled concerns quickly and escalated major issues to supervisor.
- Created plans and communicated deadlines to Commercial Managers so their team may complete surveys on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic.
- Collaborated with team members to achieve target results.
- Led projects and analyzed data to identify opportunities for improvement.
Sales Executive
CFAO
Lagos
04.2019 - 10.2020
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Account manager
Biolas Place
Lagos
03.2017 - 03.2019
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Capitalized on emerging trends to reap benefits during growth stages.
- Listened attentively to client feedback to create stronger relations and shape business.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Customer Service Representative
Africa Port Services Limited
Lagos
02.2015 - 01.2017
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Industrial Chemistry
Federal University Of Technology
Akure 10.2004 - 12.2009
ProgrammeCertificate In Information and Communication Technology -
National Institute Of Skill Development
Lagos 02.2013 - 04.2013
Certified Customer Service Professional .Certified Telesales Professional (2013 -
Telecommunication.com
Lagos 06.2013 - 08.2013
Corporate Finance Analyst - Financial Analysis
Corporate Finance Institute
Vancouver, Canada 07.2022 - 08.2022
Skills
Advanced MS Office Suite
Quality auditor
Office 365
Service industry background
Statistics background
Sales expertise
Complaint resolution
Report preparation
Business growth and retention
Upselling
Contract negotiations
Staff Management
Timeline
Corporate Finance Analyst - Financial Analysis
Corporate Finance Institute
07.2022 - 08.2022
Back Office Auditor
Nigerian Bottling Company
11.2020 - Current
Sales Executive
CFAO
04.2019 - 10.2020
Account manager
Biolas Place
03.2017 - 03.2019
Customer Service Representative
Africa Port Services Limited
02.2015 - 01.2017
Certified Customer Service Professional .Certified Telesales Professional (2013 -
Telecommunication.com
06.2013 - 08.2013
ProgrammeCertificate In Information and Communication Technology -
National Institute Of Skill Development
02.2013 - 04.2013
Bachelor of Science - Industrial Chemistry
Federal University Of Technology
10.2004 - 12.2009