Sport, Football and Tennis
Wahab Rasaq
Banking
Osogbo,Nigeria
Summary
Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Proven record of achieving operational efficiency and quality standards and demonstrating compliance with Banking regulations. Exhibits exceptional analytical skills and to conceptualize customer proposals and provide viable solutions. Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 10 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Relationship Officer
First City Monument Bank
Osogbo, Nigeria
03.2012 - Current
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Data Entry Clerk
Living Spring Savings & Loans Mortgage
Osogbo, Nigeria
01.2010 - 02.2012
- Organized, sorted, and checked input data against original documents.
- Collated and organized data entry documents into filing systems for easy access.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Developed and maintained databases to store customer information.
Education
Hnd - Banking & Finance
Osun State Polytechnic
Iree, Osun State 09.2012 - 07.2015
Skills
Relationship building and management
undefinedInterests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't let the fear of losing be greater than the excitement of winning.
Robert Kiyosaki
Timeline
Hnd - Banking & Finance
Osun State Polytechnic
09.2012 - 07.2015
Relationship Officer
First City Monument Bank
03.2012 - Current
Data Entry Clerk
Living Spring Savings & Loans Mortgage
01.2010 - 02.2012
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