VIVIEN ADOGO

Work History

PROJECT MANAGEMENT & IT SERVICES

Procentric IQ Limited

Abuja

02.2022 - Current

Tracked project performance to analyze successful completion of short- and long-term goals.
Identified project scopes, constraints, risks and deadlines.
Enterprise Resource Planning (Brains & Hammers project)
Document management and conversion of clients record on the Electronic Document Management System (Brains & Hammers Project)
Coordinated internal resources and third-party vendors for flawless execution of projects.
Assisted project managers by tracking, organizing and analyzing project financial information.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Maintained open communication by presenting regular updates on project status to customers.

HEAD OF ADMINISTRATION & COORDINATOR

Enchanted Group (Enchanted Events)

Abuja

07.2021 - 02.2022

Oversaw training of new team members and mentored each to promote productivity, accuracy, and friendly service
Generated sales and inventory reports in excel with data from various sources, maintaining a 97% accuracy rate
Meetings with prospective clients to discuss proposed events, budgets, implementation plans, vendors, and other related matters.
Oversaw successful planning and execution of staff meetings, parties and events.
Prepared daily quality and complaints reports to assist business leaders with crucial decision making and strategic, operational planning.
Monitor the delivery process to make sure the clients get their order

CUSTOMER SERVICE MANAGER

Porter Express

03.2021 - 07.2021

Receive requests for delivery and work with the dispatch riders to ensure complete delivery
Discuss with existing and potential clients on new packages and services
Maintain database on deliveries
Worked with the Social Management team on effective client retention strategies
Took special orders in person and via phone to generate additional revenue
Resolved customer issues using strong interpersonal skills and conflict resolution techniques
Interacted with customers and clients to follow-up on order statuses
Training and Development team, Slum to School

PROJECT/EVENTS MANAGER

Gafiligadoki Communications

03.2019 - 07.2020

Created a framework for future event managers of the company
Developed and implemented successful marketing plans to generate event revenue.
Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
Oversaw preparation and management of event budgets to deliver at or below projected costs.
Managed administrative logistics of events planning, event booking and event promotions.

CUSTOMER SERVICE MANAGER

Adegboye Legal Practitioners

Abuja

12.2017 - 03.2019

Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered service questions, suggesting other offerings to attract potential customers.
Collected and analyzed customer information to prepare product or service reports.
Updated account information to maintain customer records.
Answered customer telephone calls promptly to avoid on-hold wait times.

COORDINATOR & HEAD OF WELFARE

Youth With A Purpose

Abuja

01.2017 - 02.2018

Improved productivity through proper time management
Established and administered welfare programs and services
Analysed data information and developed reports for various welfare-related programs and projects
Set, coordinated, and evaluated support services for both young and adult clients
Supported clients facing unemployment, poor health, or marital problem
Assisted clients by providing crisis welfare relief such as material help, information and other support
Assisted Community Welfare Centre by providing reception and telephone support
Maintained confidentiality of applicants and team members

CREATIVE DIRECTOR

Bridals By Ava

Abuja

04.2015 - 12.2017

Revamped work strategies and processes to accomplish agency objectives.
Collaborated with outside agencies to manage project progress and milestones.
Supervised design and production staff developing innovative designs for events while managing deadlines.
Negotiated vendor contracts and services to meet budget requirements.
Evaluated and contributed to creative team ideas and translated into actionable project plans.
Anticipated design issues and proved to be proactive in developing effective solutions.

TEAM COORDINATOR

Youth With A Purpose

Nasarawa

01.2013 - 01.2014

Coordinating society activities and operations to secure efficiency and compliance
Assists manager in establishing department short and long-term goals
Managing agendas for meetings and practices
Supervising members and allocating responsibilities
Managed team workload to reach targets for specific tasks.

Summary

Overview

Work History

PROJECT MANAGEMENT & IT SERVICES

HEAD OF ADMINISTRATION & COORDINATOR

CUSTOMER SERVICE MANAGER

PROJECT/EVENTS MANAGER

CUSTOMER SERVICE MANAGER

COORDINATOR & HEAD OF WELFARE

CREATIVE DIRECTOR

TEAM COORDINATOR

Education

Fundamentals of Digital Marketing (Google Digital Skills for Africa) -

B.A. - History

NECO - undefined

Professional - Project Management

Skills

Timeline

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