VIVIAN STEPHEN AGBAEZE
AVAILABLE FOR RELOCATION
Abuja,Abuja
Summary
Vivian is a kind and caring person, who is passionate about helping people and has the required communication skills needed to make everyone feel special . I am resilient and loves to support my team members achieve the organization set goals. I am Flexible, trustworthy and a pace setter. I am result oriented with over 8 years’ experience in customer service. I also have ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Relationship Manager
UBA PLC
Abuja
05.2014 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Worked with both able and disabled clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services; exceeded performance metrics for customer service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Complied with established internal controls and policies.
Care Worker
NCCF
Kano
03.2011 - 03.2012
- Scheduled and accompanied clients to medical appointments.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
Certificate - Health Care
Florence Academy
London, UK 03.2023 - 04.2023
Masters of Public Policy And Administration - Administration
Bayero University of Kano
Kano, Nigeria 03.2012 - 01.2014
Bachelor of Science - Chemistry
University of Maiduguri
Maiduguri, Nigeria 09.2005 - 09.2010
No Degree - Member
Chartered Institute of Bankers of Nigeria
Lagos, Nigeria 05.2001 -
Skills
Empathy and Resilent
Compassionate and Humbly
Flexibly and a Good listener
Trust Worthy and Fast in Learning
Excellent in Communication
Good Team Player
Great in Microsoft Office
Business Relationship Cultivation
Relationship building and Management
Innovative
Additional Information
In 2014 at UBA PLC, I was awarded the best customer centric female staff for my outstanding services to clients.
I am also a member of the Institute of Professional Managers and Administrators of Nigeria.
Timeline
Certificate - Health Care
Florence Academy
03.2023 - 04.2023
Relationship Manager
UBA PLC
05.2014 - Current
Masters of Public Policy And Administration - Administration
Bayero University of Kano
03.2012 - 01.2014
Care Worker
NCCF
03.2011 - 03.2012
Bachelor of Science - Chemistry
University of Maiduguri
09.2005 - 09.2010
No Degree - Member
Chartered Institute of Bankers of Nigeria
05.2001 -