VIVIAN STEPHEN AGBAEZE
AVAILABLE FOR RELOCATION
Abuja,Abuja
Summary
Vivian is a kind and caring person, who is passionate about helping people and has the required communication skills needed to make everyone feel special . I am resilient and loves to support my team members achieve the organization set goals. I am Flexible, trustworthy and a pace setter. I am result oriented with over 8 years’ experience in customer service. I also have ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Relationship Manager
UBA PLC
Abuja
05.2014 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Worked with both able and disabled clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services; exceeded performance metrics for customer service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Complied with established internal controls and policies.
Care Worker
NCCF
Kano
03.2011 - 03.2012
- Scheduled and accompanied clients to medical appointments.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
Certificate - Health Care
Florence Academy
London, UK 03.2023 - 04.2023
Masters of Public Policy And Administration - Administration
Bayero University of Kano
Kano, Nigeria 03.2012 - 01.2014
Bachelor of Science - Chemistry
University of Maiduguri
Maiduguri, Nigeria 09.2005 - 09.2010
No Degree - Member
Chartered Institute of Bankers of Nigeria
Lagos, Nigeria 05.2001 -
Skills
Empathy and Resilent
undefinedAdditional Information
In 2014 at UBA PLC, I was awarded the best customer centric female staff for my outstanding services to clients.
I am also a member of the Institute of Professional Managers and Administrators of Nigeria.
Timeline
Certificate - Health Care
Florence Academy
03.2023 - 04.2023
Relationship Manager
UBA PLC
05.2014 - Current
Masters of Public Policy And Administration - Administration
Bayero University of Kano
03.2012 - 01.2014
Care Worker
NCCF
03.2011 - 03.2012
Bachelor of Science - Chemistry
University of Maiduguri
09.2005 - 09.2010
No Degree - Member
Chartered Institute of Bankers of Nigeria
05.2001 -
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