Vivian Ojochenemi Abah
Onipan
Summary
Results-driven individual with a background in customer service and team collaboration. Skilled in identifying customer needs and implementing innovative solutions that enhance service delivery and team outcomes. Ready to contribute to organizational success.
Enthusiastic in spirit, work place and Creativity that encourages team success,growth and willing to assume increased responsibility to ensure the effectiveness and efficiency of the organization
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
GTW GENIUS
Guaranty trust bank
Ikoyi Lagos
10.2023 - 12.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Employment and Labour relations student Assistant
Nigerian ports Authority
Marina Lagos
09.2023 - 10.2023
- Assisted in organizing daily operations at the Nigerian Ports Authority.
- Managed incoming and outgoing communications for various departments.
- Supported administrative tasks, including filing and data entry activities.
- Collaborated with staff to ensure smooth workflow across departments.
- Participated in training sessions to enhance service delivery skills.
Sales Associate
GK smiles Ventures
Apata Lagos
01.2018 - 12.2020
- Maintained store cleanliness and organized merchandise displays.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service experience.
- Monitored inventory levels and restocked shelves as needed.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Bachelor of Science - Industrial Relations And Personnel Management
University of Ilorin
Ilorin , Nigeria 05.2021 - 08.2025
Toyibat Comprehensive High School
Gbagada Lagos, NigeriaSkills
- Customer service
- Problem solving
- Team collaboration
- Communication skills
- Decision-making
- Task prioritization
- Multitasking Abilities
- Relationship building
- Training participation
- Conflict resolution
- Project management
Affiliations
- Member at the Nigerian federation of Catholic students, St Thomas Aquinas chaplaincy board of lectors.
- Member at the Nigerian Federation of Catholic student Charismatic renewal.(unilorin chapter)
Accomplishments
- Class Representative from 100lvl -400lvl
- Member: Faculty of management student Association Senate council(21/22 session)
- CLERK: Faculty of Management student Association Senate council(22/23 session)
- JUDGE: Association of Industrial relations and personnel management student general elections(22/23 session)
- JOURNALIST; Association of Industrial relations and personnel management students general elections (24/25 session)
- AIRPERMS CLASS REPRESENTATIVE AWARD for the 24/25 session
- FAMSSA POLITICAL ICON AWARD for the 24/25 session
- Member, Human Resources student society(Nigeria)
References
References available upon request.
Timeline
GTW GENIUS
Guaranty trust bank
10.2023 - 12.2023
Employment and Labour relations student Assistant
Nigerian ports Authority
09.2023 - 10.2023
Bachelor of Science - Industrial Relations And Personnel Management
University of Ilorin
05.2021 - 08.2025
Sales Associate
GK smiles Ventures
01.2018 - 12.2020
Toyibat Comprehensive High School