VIVIAN ELOHOZINO AKENI
PUBLIC RELATIONS & PRODUCT MANAGER
Lagos
Summary
I am a PR professional with years of experience in media relations, digital marketing & crisis communications. With a background in customer service and expertise in: Media relations & strategy, Driving business growth & enhancing brand reputation as well as Customer engagement, management & retention.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Public Relations & Product Marketing Officer
CargoExtra Global Logistics Ltd.
6 2023 - Current
- Independently organize PR events such as exhibitions and campaigns in other to promote the company's image
- Collaborate effectively with the in-house marketing and design team in other to create catchy promotional content
- Effectively contain and handle all PR related issues as well as address all inquiries from the media
- Prepare and edit organizational publications including employees' newsletters for internal and external audiences
- Liaise with clients, managerial and journalistic staff about budgets, timescales and objectives for the company's growth
- Plan and direct the development of seasonal programs to maintain a favorable public view and perception of the company's goal and agenda
- Prepare and submit PR reports and also represent the company publicly at interviews and presentations.
Customer Success Representative
Arm Life Insurance
08.2022 - 05.2023
- Built and maintained strong, long-term relationships with customers, understanding their needs and providing them with the best customer experience
- Onboarded new customers, provided support to ensure a seamless and quick adoption of our services
- Proactively identified and addressed customer pain points, resolving issues promptly and efficiently.
Customer Service Representative
ShopToMyDoor
04.2019 - 09.2021
- Responded to customer inquiries via phone and email, addressing concerns and provided solutions in a timely and professional manner
- Resolved issues related to shipment tracking, delivery and status, ensuring prompt and accurate updates
- Handled claims and damage reports, worked with the customers to resolve issues and find mutually beneficial solutions.
Junior Marketing Assistant
Access Bank
12.2018 - 01.2019
- Researched, brainstormed, and generated creative ideas and marketing campaigns
- Analyzed customer feedback derived from field survey to inform marketing decisions
- Conducted competitive analysis and market research to inform marketing strategies and tactics.
Education
Bachelor of Arts - International Relations
North American University, Houdegbe (HNAUB)
Benin Republic 05.2001 -
West African Senior School Certification (WAEC) -
Air Force Secondary School Ikeja (AFSS)
Lagos, Nigeria 03.2006 - 06.2012
Skills
Media Relations
Conflict resolution
Digital PR
Interpersonal skills
Effective communication
Project management
Performance Management
Certification
Certificate in Human Resource Management
Timeline
Certificate in Human Resource Management
05-2024
Customer Success Representative
Arm Life Insurance
08.2022 - 05.2023
Customer Service Representative
ShopToMyDoor
04.2019 - 09.2021
Junior Marketing Assistant
Access Bank
12.2018 - 01.2019
West African Senior School Certification (WAEC) -
Air Force Secondary School Ikeja (AFSS)
03.2006 - 06.2012
Bachelor of Arts - International Relations
North American University, Houdegbe (HNAUB)
05.2001 -
Public Relations & Product Marketing Officer
CargoExtra Global Logistics Ltd.
6 2023 - Current
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