Vivian Ugwumba
Abuja,Nigeria
Summary
Energetic hospitality professional with can-do attitude and goal to work with public. Over 1 years of experience as Front Desk Agent in varying environments. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities.
Overview
6
6
years of professional experience
17
17
years of post-secondary education
Work History
Front Desk Agent
Solace Suites And Homes
Abuja , FCT
08.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Volunteer Worker
International Committee Of The Red Cross, ICRC
Abuja , FCT
07.2022 - 08.2022
- Adhered to company policies, safety procedures and performance standards.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Collected, arranged and input information into database system.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
Teacher
Government Girls Day Secondary School
Gusau , Zamfara
03.2021 - 02.2022
- Planned and implemented integrated lessons to meet national standards.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Supported student physical, mental and social development using classroom games and activities.
- Graded and evaluated student assignments, papers and course work.
Hospital Laboratory Assistant
Saburi Primary Health Center
Abuja , FCT
10.2021 - 12.2021
- Led projects and analyzed data to identify opportunities for improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Front Desk Receptionist
Baflocheess Global Ventures Limited
Abuja , FCT
11.2020 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored office supplies by checking inventory and placing orders.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Internship Student
National Hospital Abuja.
Abuja , FCT
04.2019 - 09.2019
- Provided clerical support, addressing routine and special requirements.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Sorted, organized and maintained files.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Assisted with projects by applying strong analytical skills and studies.
- Assisted in industry trade shows, interacting with consumers and answering questions.
Education
First School Leaving Certificate -
Airforce Nursery And Primary School II
Lagos 09.2002 - 08.2009
Junior Secondary School Certificate Examination -
Bosworth College International
Lagos 09.2009 - 07.2011
Bachelor Of Science - Microbiology
Veritas University
Abuja 01.2016 - 10.2020
Senior Secondary School Certificate Examination -
Fountain International College
Lagos 09.2011 - 10.2014
Skills
Administrative support
Word processing
Cash Handling
Team Building
Office management
Problem-solving skills
Clerical duties
Hospitality service expertise
Timeline
Front Desk Agent
Solace Suites And Homes
08.2022 - Current
Volunteer Worker
International Committee Of The Red Cross, ICRC
07.2022 - 08.2022
Hospital Laboratory Assistant
Saburi Primary Health Center
10.2021 - 12.2021
Teacher
Government Girls Day Secondary School
03.2021 - 02.2022
Front Desk Receptionist
Baflocheess Global Ventures Limited
11.2020 - 02.2021
Internship Student
National Hospital Abuja.
04.2019 - 09.2019
Bachelor Of Science - Microbiology
Veritas University
01.2016 - 10.2020
Senior Secondary School Certificate Examination -
Fountain International College
09.2011 - 10.2014
Junior Secondary School Certificate Examination -
Bosworth College International
09.2009 - 07.2011
First School Leaving Certificate -
Airforce Nursery And Primary School II
09.2002 - 08.2009