Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Vivian  Okuta

Vivian Okuta

Enugu, Enugu State

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative(online & Offline)

Umuchinemere Pro Credit Microfinance Bank (UP MFB)
04.2018 - 08.2021
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Provided primary customer support to internal and external customers.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed and updated databases to handle customer data.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Data Analysis Intern (remote)

Shago Pay
02.2020 - 11.2020
  • Developed data mining algorithms to identify and classify patterns in data.
  • Performed ad-hoc analyses as requested by senior leadership, providing crucial support for decision-making processes.
  • Strengthened interdepartmental collaboration by presenting findings from analyses in clear, concise language that was accessible to all team members.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Identified potential areas for process optimization through careful examination of workflow inefficiencies exposed by the collected data.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Analyzed user concerns, requirements and requests for system features and uses.
  • Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.

Education

Data Analytics

Digital Dreams Academy
Enugu, Nigeria
02.2024

Bachelor Of Science - Microbiology And Brewing

Enugu State University of Science And Technology
Enugu, Nigeria
12.2013

WAEC/NECO - Secondary School

Queens School Enugu
Enugu, Nigeria
06.2008

Skills

  • Microsoft Office
  • Verbal Communication
  • Research
  • Flexible and Adaptable
  • Critical Thinking
  • Task Prioritization
  • Friendly, Positive Attitude
  • Supervision and leadership
  • Fluent in Language
  • Basic Math
  • Organization and Time Management
  • Excellent Communication
  • Relationship Building
  • Active Listening
  • Computer Skills
  • Conflict Resolution

Languages

English
Advanced (C1)

Certification

  • Data Analytics
  • NEMA(National Emergency Management Agency)
  • Computer training

Timeline

Data Analysis Intern (remote)

Shago Pay
02.2020 - 11.2020

Customer Service Representative(online & Offline)

Umuchinemere Pro Credit Microfinance Bank (UP MFB)
04.2018 - 08.2021

Data Analytics

Digital Dreams Academy

Bachelor Of Science - Microbiology And Brewing

Enugu State University of Science And Technology

WAEC/NECO - Secondary School

Queens School Enugu
Vivian Okuta