VIVIAN OCHULOR

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Answered high volume of phone calls and email inquiries.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
• Assisted in the development of company policies and procedures, contributing to a more organized work environment.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
• Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Worked with senior management to initiate new projects and assist in various processes.
• Took notes and dictation at meetings.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Answered and screened calls to provide information, schedule appointments and take detailed messages.
• Completed business correspondence, transcription, and data entry.
• Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
• Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
• Managed CRM input, exports and clean up.
• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
• Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
• Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
• Kept extensive contact list updated with new contacts and changes to existing contacts.
• Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
• Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
• Executed travel arrangements by researching and booking flights and accommodations.
• Researched topics and events to support supervisor's work agenda and projects.
• Organized and managed team tasks using Trello and Asana.
• Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
• Uploaded files for team use on Google Suite and SharePoint.
• Delivered comprehensive market analysis reports, aiding in strategic planning and competitive positioning.
• Enhanced team productivity with introduction of collaborative project management tool, facilitating smoother task allocation and follow-ups.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Completed data entry to record call notes, suggestions and questions.
• Assisted call-in customers with questions and orders.
• Streamlined communication between customers and internal departments for timely issue resolution.
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
• Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.

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• Managed the school's social media accounts
• Prepared school fees receipts, invoices and salary payment schedules
• Managed computer records, confidential employee information, attendance register, hourly time records (for staff), and client/vendor files.
• Reviewed expense reports and invoices to assist with monthly accounting processing.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
• Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
• Adhered to strict confidentiality guidelines regarding guest information, safeguarding personal data in compliance with industry standards.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Assisted with event coordination, resulting in successful conferences, meetings, and special events at the school premises.

• Company Overview: (Nigeria)
• Assisted customers with varying questions using product knowledge and service expertise
• Answered customer telephone calls promptly and improved on-hold wait times
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending
• Consistently achieved service rating targets, managing customer enquiries with personalized care and attention
• Processed inbound customer calls, providing information on service or product upgrades
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques
• Assisted customers with product complaints, logging issues for investigation and providing replacement items
• Managed high-volume customer queries simultaneously through effective multitasking
• Liaised between various customers and the business entity
• Maintained customer records by updating their account information
• Regularly provided feedback on the effectiveness and soundness of policies and procedures of the customer service department
• (Nigeria)

• Company Overview: (NYSC POSTING)
• Filed and numbered document folders for easy referencing
• Maintained status reports on client projects for upper management
• Filed, typed, copied, and scanned documents for inter-departmental use
• Received and attended to customers' complaints, requests and enquiries
• Organized, sorted and assigned mail/parcel distribution for all employees
• Managed the database for critical vendors, suppliers and service-providers
• Ensured the office environment was kept clean and ready for each day's business
• Managed phone systems, and directed incoming calls to their appropriate channels
• Maintained orderliness to reflect the company's corporate image at the reception area
• Managed computer records, confidential employee information, attendance register, hourly time records (for drivers), and client/vendor files
• Generated shipment invoices, prepared packages and set up deliveries for customers
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance
• Assisted with payroll operations, tracking time cards and verifying hours for office employees
• Implemented collection procedures for payment, successfully increasing on-time payments
• Supported executive leadership and office staff by managing operational workflow
• Scheduled and confirmed appointments for entire management team
• Planned travel arrangements for staff and executives, coordinating and communicating booking information
• (NYSC POSTING)