Vivian Nwokoro
Virtual Assistant
Nnewi,Nigeria
Summary
I'm a seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
2
2
Certificates
Work History
Data Entry Specialist
Chimaobi Hospital And Maternity
03.2021 - 03.2023
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Compiled data and reviewed information for accuracy prior to input.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Completed data entry tasks with accuracy and efficiency.
- Searched, extracted and interpreted information to determine correct input procedure.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Followed established procedures to enter and process data correctly.
- Developed data entry policies and procedures in compliance with company standards.
Customer Service Representative
Brooks Of Water Consult
03.2020 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Social Media Manager
Full Lenght Marketing
03.2019 - 01.2023
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
- Researched latest market trends and analyzed data to develop public relations strategies and tactics.
- Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results
- Increased customer engagement through social media.
- Developed relationships with influencers to grow reach of company and create wider visibility.
English to Igbo Translator
Bukas Communications
03.2017 - 06.2022
- Delivered services to customer locations within specific timeframes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor Of Science - Pure And Industrial Physics
Abia State University, Uturu
Uturu, Abia State 09.2012 - 09.2016
West African Examination Council Certificate - English Language And Literature, Igbo, Mathematics
International Secondary School
Uturu 09.2006 - 09.2012
Skills
Customer retention
Inbox management
Calendar management
Scheduling
Administrative duties
Live chat
Word processing
Google workspace
Microsoft Office
Office Administration
Administrative support
Account Management
Languages
English
Bilingual or Proficient (C2)
Igbo
Bilingual or Proficient (C2)
Timeline
Data Entry Specialist
Chimaobi Hospital And Maternity
03.2021 - 03.2023
Customer Service Representative
Brooks Of Water Consult
03.2020 - 01.2023
Social Media Manager
Full Lenght Marketing
03.2019 - 01.2023
English to Igbo Translator
Bukas Communications
03.2017 - 06.2022
Bachelor Of Science - Pure And Industrial Physics
Abia State University, Uturu
09.2012 - 09.2016
West African Examination Council Certificate - English Language And Literature, Igbo, Mathematics
International Secondary School
09.2006 - 09.2012
Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Certification
ALX Virtual Assistant