Vivian Kelechi-Njoku
Summary
Proactive Sales & Customer Success Specialist with 4+ years of experience in sales development and client success. Drive client satisfaction and retention through effective onboarding and communication strategies. Leverage strong problem-solving skills to enhance customer relationships and support business growth.
Overview
6
6
years of professional experience
Work History
Appointment Setter - Remote
SkillAhead
10.2025 - Current
- Set appointments with Account Executives and Brokers.
- Strengthened Broker relationships by providing timely and professional follow-ups with prospective AEs, resulting in increased engagement.
- Cultivated rapport-building skills through daily interactions with diverse clientele over the phone, enhancing customer satisfaction.
- Acted as first point of contact, efficiently setting appointments for AEs to maximize their outreach efforts.
Co-Recruiter/Community Manager
Time Machine
04.2025 - 09.2025
- Managed talent acquisition and candidate pipeline while engaging stakeholders across hiring teams to enhance collaboration.
- Sourced and screened top talent for candidate pipeline management, fostering stakeholder engagement to meet recruitment goals.
- Led talent acquisition for multiple roles, streamlining candidate pipeline and enhancing stakeholder engagement to expedite hiring.
Appointment Setter
Syncova
09.2023 - 10.2024
- Conducted B2B outreach to promote company services, engaging decision-makers and securing sales appointments.
- Delivered persuasive sales pitches tailored to business needs, driving consistent lead generation.
- Increased business pipeline by qualifying prospects and coordinating meetings for account executives.
Customer Success Manager
Funpath
06.2020 - 06.2023
- Onboarded new clients, guiding and supporting smooth transition and adoption of services.
- Maintained long-term client relationships, contributing to higher retention rates.
- Acted as trusted advisor, identifying upselling and cross-selling opportunities.
Education
Bachelor of Science - Computer Science
Micheal Okpara University Of Agriculture Umudike
Umuahia, Nigeria06-2011
Skills
- Appointment Setting
- Sales Outreach
- Customer Support
- Customer Service
- Customer Success
- Customer Retention
- Client Relationship Management
- Objection Handling
- CRM Tools
- Communication (written and verbal)
- Time Management
- Rapport Building
- Community management
Languages
English
Intermediate (B1)
B1
Additional Information
- Availability: Open to relocation | Remote-friendly
- Willing to relocate, Open to remote and hybrid opportunities
Timeline
Appointment Setter - Remote
SkillAhead
10.2025 - Current
Co-Recruiter/Community Manager
Time Machine
04.2025 - 09.2025
Appointment Setter
Syncova
09.2023 - 10.2024
Customer Success Manager
Funpath
06.2020 - 06.2023
Bachelor of Science - Computer Science
Micheal Okpara University Of Agriculture Umudike