Vivian Ikhuoria
Ogba
Summary
Dynamic customer service professional with a proven track record at Wema Bank PLC, excelling in complaint resolution and customer relationship management. Adept at training teams and fostering collaboration, I leverage effective communication and critical thinking to enhance service delivery and drive customer satisfaction. Committed to continuous improvement and professional growth.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Customer Service Officer
Wema bank PLC
Lagos
08.2023 - Current
- Assisted customers with inquiries regarding banking products and services.
- Processed account openings, closures, and maintenance requests efficiently.
- Resolved customer complaints by providing effective solutions and support.
- Conducted regular follow-ups to ensure customer satisfaction with services provided.
- Maintained accurate records of customer interactions in the banking system.
- Participated in training sessions to enhance product knowledge and service skills.
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Established trustful relationships with customers through effective communication skills.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Identified potential opportunities to upsell products or services to customers.
- Educated customers on special pricing opportunities and company offerings.
- Trained new employees on company policies related to customer service practices.
- Collaborated with other departments within the organization on various projects.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
Head Teacher
Godly stars International Schools
Imo
06.2022 - 06.2023
- Developed engaging lesson plans aligned with curriculum standards.
- Managed classroom activities to foster a positive learning environment.
- Collaborated with parents to support student development and success.
- Assessed student progress and adapted teaching methods accordingly.
- Trained and mentored new teachers on best practices in education.
- Implemented school policies to maintain a safe educational atmosphere.
- Organized staff meetings to discuss curriculum improvements and strategies.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Actively sought out opportunities for professional growth through attending workshops or seminars.
- Reviewed student records on a regular basis in order to identify areas where additional support may be required.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Participated actively in extracurricular activities such as sports teams or clubs as needed.
- Oversaw the selection and implementation of appropriate instructional materials and resources in classrooms.
- Implemented disciplinary measures when necessary while ensuring fairness is maintained at all times.
Education
Bachelor of Arts - English Education
Ambrose Alli University
Edo, Nigeria 11.2015 - 04.2021
Future Steps Academy
Edo , NigeriaSkills
- Customer relationship management
- Complaint resolution
- Account maintenance
- Product knowledge
- Service continuity
- Cross-department collaboration
- Team leadership
- Effective communication
- Time management
- Training delivery
- Customer education
- Complaint handling
- Information protection
- Verbal and written communication
- Customer focus
- Creative problem solving
- Critical thinking
- Banking operations support
Accomplishments
- Recieved a recommendation for attaining a 4-star and 5-star rating in acknowledgment of my consistent demonstration of excellent service delivery.
Certification
Teachers Registration Council of Nigeria as a Registered Teacher.
Proficiency in Human resource management.
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
₦300000/yr - ₦2000000/yrTimeline
Customer Service Officer
Wema bank PLC
08.2023 - Current
Head Teacher
Godly stars International Schools
06.2022 - 06.2023
Bachelor of Arts - English Education
Ambrose Alli University
11.2015 - 04.2021
Future Steps Academy