Hi, I’m
VIVIAN ELEONU
Onitsha,Anambra
Summary
Over 5 years of reliable Service-focused customer relation with extensive track record in demanding sales and account management. Efficiency-driven with organized team-orientated mentality and dedication to customer satisfaction, business goals, sales excellence and Strong proficient in handling complex customer issues to promote positive result with impeccable phone manner. Skilled in documentation, time management, multitasking and developing resolutions for diverse concerns. Thoroughly detail-oriented in following procedures.
Overview
5
years of professional experience
4
years of post-secondary education
Work History
EEVIC TRIBE VENTURESOnitsha, Anambra
Customer Service Representative
04.2020 - Current
Job overview
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Adhered strictly to policies and procedures for continued company compliance.
- Built customer rapport by providing friendly, genuine service, and provide professional recommendation.
- Processed high-value payments with meticulous accuracy.
- Consistently achieved service rating targets, managing customer enquiries with personalized care and attention.
swissotel almurooj hotelDubai, UAE
Receptionist
05.2018 - 01.2020
Job overview
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Reduced waiting times through effective time and resource management.
- Provided clerical support to company employees, including copying, faxing and file management.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Recorded and maintained office expenses to track spending.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Scheduled meetings and client appointments for team of 10.
cappa and D'alberto plcVictoria island, Lagos
Site Administrator
10.2012 - 08.2013
Job overview
- Coordinated events by managing budget, logistics and event support.
- Drafted documents and reports for management review.
- Oversaw and trained clerical support staff to accomplish challenging objectives.
- Wrote business correspondence and technical letters.
- Created expense reports with matching receipts.
- Scheduled meetings, conferences and appointments.
- Arranged supplies, documents and spaces for meetings.
- Prioritized incoming communications to filter out basic requests and minimize disruptions.
- Photocopied and printed presentations and reports for meetings.
- Kept files organized and up-to-date for accurate record-keeping purposes.
Education
Federal Polytechnic Nekede.Owerri, Imo State
Higher National Diploma from Quantity surveying
10.2010 - 03.2015
Skills
- Strong customer service orientation
- Store maintenance
- Complaint resolution
- Written and verbal communication skills
- Invoicing and receipts
- Basic computer knowledge
Timeline
Customer Service Representative
EEVIC TRIBE VENTURES
04.2020 - Current
Receptionist
swissotel almurooj hotel
05.2018 - 01.2020
Site Administrator
cappa and D'alberto plc
10.2012 - 08.2013
Federal Polytechnic Nekede.
Higher National Diploma from Quantity surveying
10.2010 - 03.2015
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