Open To Work
Vivian Chibuike
Administrative Assistant
Enugu,EN
Work Preference
Summary
Experienced Administrative and Virtual Assistant with over 11 years supporting executives and organizations in diverse environments. Holds a Bachelor’s degree in Business Education (Accounting) and specializes in administration, customer service, data management, and digital operations. Recognized for enhancing workflow efficiency and fostering effective client communication.
Overview
1
1
Language
2
2
Certificates
15
15
years of professional experience
Work History
Account Manager
Access Surgical Nigeria Limited
Enugu, Enugu State, Nigeria (Remote)
11.2020 - Current
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify upsell opportunities, contributing to client base expansion.
- Manage client accounts, orders, and administrative records
- Maintain accurate documentation and track transactions
- Support customer relationships and ensure service satisfaction
- Handle web research and assist in customer service management
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed and implemented account management strategy, enhancing client retention efforts.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Project Coordinator
Sámh Home
Vancouver
01.2026 - Current
- Coordinated project timelines and resources to ensure seamless execution of deliverables.
- Developed and maintained project documentation, enhancing transparency and tracking progress.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Assisted in budget tracking and resource allocation, ensuring projects remained within financial constraints.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Created job files for each project and maintained current data in each file.
Virtual Tutor
Personal Client Services (Remote – USA)
Clarksville, Tennessee
01.2026 - 04.2026
- Taught Mathematics and English language to students in Grades 2, 4, 6, and 8
- Delivered engaging virtual lessons using digital tools to enhance student learning
- Maintained structured lesson plans and engagement
- Maintained structured lesson plans to foster student engagement and facilitate effective learning
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Assessed student performance using formative and summative assessments to guide lesson planning and support individual growth
Administrative Assistant
Lopvian Holdings Nigeria Ltd
Enugu, Enugu State, Nigeria, EN
10.2018 - 03.2020
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Supported human resources by updating employee files and submitting time-off requests following company policy.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Enhanced team productivity through effective management of communication channels and timely inquiry responses.
- Contributed to special projects by conducting research and coordinating event logistics to ensure successful outcomes.
Teacher
Spring of Life Fountain of Wisdom and Excellence Enugu
02.2013 - 02.2017
- Managed classroom behavior by establishing clear expectations, modeling appropriate conduct, and enforcing rules and consequences to create a positive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Designed curriculum materials for special education students to promote inclusive learning and meet diverse needs.
- Adapted formal and informal teaching methods to enhance student engagement and accommodate various learning styles.
- Created lessons and online testing materials to facilitate remote learning.
Administrative Assistant
Hilltop Orthopedic Clinics Enugu
Enugu, Enugu State, Nigeria , EN
05.2011 - 11.2011
- Managed multi-line phone system, efficiently routing calls, delivering messages, and welcoming visitors.
- Ensured confidentiality of sensitive information by following strict privacy policies and implementing secure filing systems.
- Improved document organization through thorough file maintenance and archiving outdated records for efficient retrieval.
- Facilitated executive operations by scheduling meetings, coordinating travel arrangements, and preparing essential documents.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed correspondence and communications, maintaining professionalism and clarity in interactions.
Education
Bachelor of Science - Business Education
Nnamdi Azikiwe University Awka, Anambra State
Anambra State09-2016
Certification - Project Management
Saint Louis University
Chicago Illinois10-2022
Certification - Data Visualization
Illinois Institute of Technology
Chicago Illinois11-2022
Skills
Teamwork and collaboration
Talent management
Schedule management
Goals and performance
Documentation and reporting
Data Analytics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Internship
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Languages
English
Timeline
Project Coordinator
Sámh Home
01.2026 - Current
Virtual Tutor
Personal Client Services (Remote – USA)
01.2026 - 04.2026
Account Manager
Access Surgical Nigeria Limited
11.2020 - Current
Administrative Assistant
Lopvian Holdings Nigeria Ltd
10.2018 - 03.2020
Teacher
Spring of Life Fountain of Wisdom and Excellence Enugu
02.2013 - 02.2017
Administrative Assistant
Hilltop Orthopedic Clinics Enugu
05.2011 - 11.2011
Bachelor of Science - Business Education
Nnamdi Azikiwe University Awka, Anambra State
Certification - Project Management
Saint Louis University
Certification - Data Visualization
Illinois Institute of Technology
Languages
4