VIOLET I OROH
Lagos,LA
Summary
Dynamic Senior Account Manager offering expertise in building relationships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team player with robust background in Sales, Business development and Customer relationship management.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Senior Account Manager
Resourcery Plc
Lagos, Lagos
09.2017 - Current
- Delivered sales presentations and pitches to clients, Senior management and junior sales associates for demonstration.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Closed business deals with partners businesses to increase company profits
- Handled high-profile accounts worth up to $500k
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Collaborated with Solution Managers to determine company goals and translate goals to individual clients needs.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Leveraged strategic planning to penetrate key accounts.
- Maintained responsibility of sales, contracts, negotiations and reporting for account worth over $ 200k
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Effectively managed 25 accounts concurrently to increase company revenue
Head, Enterprise Sales ( FSI and Education)
Swift Networks Ltd
Lagos, Lagos
08.2014 - 09.2017
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Supervised sales team of 3 people, stepping in to support employees and deliver smooth sales processes for clients.
- Produced contracts, reports, letters, and proposals for clients.
- Held weekly meetings with Customers Fulfillment team to identify techniques to overcome sales obstacles.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Built client relationships by acting as liaison between customer service and sales teams.
- Managed portfolio of 25 accounts totaling $150k in sales.
Project Manager/Office Administrator
Testflex Nig.Ltd
Lagos, Lagos
03.2010 - 11.2012
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and initiated projects, managed costs, and monitored performance.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Reported on status for each project to appropriate stakeholders.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Delivered clerical support by handling range of routine and special requirements.
- Supported Technical Team with proactive correspondence management, document coordination and customer relations.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
Business Development Representative
Daprinox Co.Ltd
Lagos, Lagos
07.2008 - 02.2010
- Networked among local business and community organizations to develop leads and generate business.
- Developed new business by networking with prospects and valuable customers
- Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
- Met with current clients to assess needs and develop improvement plans.
- Tracked sales calls in database for relationship management.
- Developed business pipeline using cold and warm techniques.
- Tracked weekly sales to develop corrective action planning reports.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
Education
MBA - Business Administration And Management
Obafemi Awolowo University
Ile- Ife 01.2011 - 09.2012
Bachelor of Technology - Production Technology/Engineering
Nnamdi Azikiwe University
Awka, Anambra 01.1999 - 10.2006
Skills
Customer Relations
Accomplishments
- Used Microsoft Excel to develop invoice/ payment tracking spreadsheets.
- Collaborated with team of 5 in the development of solutions
- Business Development: - Developed strong relationships with key Accounts which resulted in 20% increase in referrals over one-year period.Initiated two key partnerships which resulted in revenue growth.
- Resolved contract issue through customer relationship management
Affiliations
Prince2-Fondation (APM), 2008|
PROFESSIONAL ASSOCIATIONS
| Association of Project Managers Group (APMG)
PROFESSIONAL TRAINING/CERTIFICATIONS:
Business Analytics with Excel
Simplilearn
Issued Nov 2021. No Expiration Date
https://lms.simplilearn.com/courses/2738/Business-Analytics-with-Excel/certificate/
Excel For Business Analysts
Alison.
Issued Nov 2021. No Expiration Date
http://alison.com/user/learner-verification/9805051/3169
Intro to Data Science: Your Step By Step Guide To Starting
Udemy.
Issued Oct 2021. No Expiration Date
https://www.udemy.com/certificate/UC-37eb0ce2-0919-4660-b293-440923512584/
The Data Science Course 2021: Complete Data Science Bootcamp
Udemy.
Issued Oct 2021, No Expiration Date
https://www.udemy.com/certificate/UC-42de26db-f112-4584-89be-6c1fe72fa3ee/
Data Science For Everyone
Datacamp.
Issued Sept 2021.No Expiration Date
https://www.datacamp.com/statement-of-accomplishment/course/9d6eaab847df08b3c6f9f089c8160022eacdb619
Introduction To Data Science.
Alison.
Issued Aug 2021. No Expiration Date
https://admin.alison.com/user/learner-verification/9805051/1658
Project Management Certification (Prince2 Foundation )
APMG United Kingdom APMG United Kingdom.
Issued Jan 2008 · No Expiration Date
http://admin.alison.com/user/learner-verification/9805051/1658
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Account Manager
Resourcery Plc
09.2017 - Current
Head, Enterprise Sales ( FSI and Education)
Swift Networks Ltd
08.2014 - 09.2017
MBA - Business Administration And Management
Obafemi Awolowo University
01.2011 - 09.2012
Project Manager/Office Administrator
Testflex Nig.Ltd
03.2010 - 11.2012
Business Development Representative
Daprinox Co.Ltd
07.2008 - 02.2010
Bachelor of Technology - Production Technology/Engineering
Nnamdi Azikiwe University
01.1999 - 10.2006
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