VIOLET I OROH
Lagos,LA
Summary
Dynamic Senior Account Manager offering expertise in building relationships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team player with robust background in Sales, Business development and Customer relationship management.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Senior Account Manager
Resourcery Plc
Lagos, Lagos
09.2017 - Current
- Delivered sales presentations and pitches to clients, Senior management and junior sales associates for demonstration.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Closed business deals with partners businesses to increase company profits
- Handled high-profile accounts worth up to $500k
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Collaborated with Solution Managers to determine company goals and translate goals to individual clients needs.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Leveraged strategic planning to penetrate key accounts.
- Maintained responsibility of sales, contracts, negotiations and reporting for account worth over $ 200k
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Effectively managed 25 accounts concurrently to increase company revenue
Head, Enterprise Sales ( FSI and Education)
Swift Networks Ltd
Lagos, Lagos
08.2014 - 09.2017
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Supervised sales team of 3 people, stepping in to support employees and deliver smooth sales processes for clients.
- Produced contracts, reports, letters, and proposals for clients.
- Held weekly meetings with Customers Fulfillment team to identify techniques to overcome sales obstacles.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Built client relationships by acting as liaison between customer service and sales teams.
- Managed portfolio of 25 accounts totaling $150k in sales.
Project Manager/Office Administrator
Testflex Nig.Ltd
Lagos, Lagos
03.2010 - 11.2012
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and initiated projects, managed costs, and monitored performance.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Reported on status for each project to appropriate stakeholders.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Delivered clerical support by handling range of routine and special requirements.
- Supported Technical Team with proactive correspondence management, document coordination and customer relations.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
Business Development Representative
Daprinox Co.Ltd
Lagos, Lagos
07.2008 - 02.2010
- Networked among local business and community organizations to develop leads and generate business.
- Developed new business by networking with prospects and valuable customers
- Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
- Met with current clients to assess needs and develop improvement plans.
- Tracked sales calls in database for relationship management.
- Developed business pipeline using cold and warm techniques.
- Tracked weekly sales to develop corrective action planning reports.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
Education
MBA - Business Administration And Management
Obafemi Awolowo University
Ile- Ife 01.2011 - 09.2012
Bachelor of Technology - Production Technology/Engineering
Nnamdi Azikiwe University
Awka, Anambra 01.1999 - 10.2006
Skills
Customer Relations
Strategic planning
Vendor management
Sales expertise
Business development and planning
Forecasting abilities
Key account management
Relationship selling
Consultative selling
New account creation
Cold calling skills
Converting leads
Management collaboration
Goals and performance
Business Development
Lead prospecting
Data validation
Data formatting
Data profiling
Data quality assurance processes
Project Management
Business needs analysis
Data analysis
Business process mapping
Negotiation
Competitive analysis
Microsoft Office Suite
SQL and databases
Relationship building and management
Upselling
Business process optimization
Account management
Sales analysis
Client rapport
Sales Reporting
Vendor relations
Outbound telephone marketing
Client Development
Account development
Customer rapport
Market forecasting
Accomplishments
- Used Microsoft Excel to develop invoice/ payment tracking spreadsheets.
- Collaborated with team of 5 in the development of solutions
- Business Development: - Developed strong relationships with key Accounts which resulted in 20% increase in referrals over one-year period.Initiated two key partnerships which resulted in revenue growth.
- Resolved contract issue through customer relationship management
Affiliations
Prince2-Fondation (APM), 2008|
PROFESSIONAL ASSOCIATIONS
| Association of Project Managers Group (APMG)
PROFESSIONAL TRAINING/CERTIFICATIONS:
Business Analytics with Excel
Simplilearn
Issued Nov 2021. No Expiration Date
https://lms.simplilearn.com/courses/2738/Business-Analytics-with-Excel/certificate/
Excel For Business Analysts
Alison.
Issued Nov 2021. No Expiration Date
http://alison.com/user/learner-verification/9805051/3169
Intro to Data Science: Your Step By Step Guide To Starting
Udemy.
Issued Oct 2021. No Expiration Date
https://www.udemy.com/certificate/UC-37eb0ce2-0919-4660-b293-440923512584/
The Data Science Course 2021: Complete Data Science Bootcamp
Udemy.
Issued Oct 2021, No Expiration Date
https://www.udemy.com/certificate/UC-42de26db-f112-4584-89be-6c1fe72fa3ee/
Data Science For Everyone
Datacamp.
Issued Sept 2021.No Expiration Date
https://www.datacamp.com/statement-of-accomplishment/course/9d6eaab847df08b3c6f9f089c8160022eacdb619
Introduction To Data Science.
Alison.
Issued Aug 2021. No Expiration Date
https://admin.alison.com/user/learner-verification/9805051/1658
Project Management Certification (Prince2 Foundation )
APMG United Kingdom APMG United Kingdom.
Issued Jan 2008 · No Expiration Date
http://admin.alison.com/user/learner-verification/9805051/1658
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Account Manager
Resourcery Plc
09.2017 - Current
Head, Enterprise Sales ( FSI and Education)
Swift Networks Ltd
08.2014 - 09.2017
MBA - Business Administration And Management
Obafemi Awolowo University
01.2011 - 09.2012
Project Manager/Office Administrator
Testflex Nig.Ltd
03.2010 - 11.2012
Business Development Representative
Daprinox Co.Ltd
07.2008 - 02.2010
Bachelor of Technology - Production Technology/Engineering
Nnamdi Azikiwe University
01.1999 - 10.2006