Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
PROFESSIONAL TRAINING/CERTIFICATIONS:
Work Availability
Quote
Timeline
AccountManager

VIOLET I OROH

Lagos,LA

Summary

Dynamic Senior Account Manager offering expertise in building relationships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team player with robust background in Sales, Business development and Customer relationship management.

Overview

12
12
years of professional experience
9
9
years of post-secondary education

Work History

Senior Account Manager

Resourcery Plc
Lagos, Lagos
09.2017 - Current
  • Delivered sales presentations and pitches to clients, Senior management and junior sales associates for demonstration.
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  • Closed business deals with partners businesses to increase company profits
  • Handled high-profile accounts worth up to $500k
  • Prepared client budgets by reviewing client billing and managing monthly invoices.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Collaborated with Solution Managers to determine company goals and translate goals to individual clients needs.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Leveraged strategic planning to penetrate key accounts.
  • Maintained responsibility of sales, contracts, negotiations and reporting for account worth over $ 200k
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
  • Effectively managed 25 accounts concurrently to increase company revenue

Head, Enterprise Sales ( FSI and Education)

Swift Networks Ltd
Lagos, Lagos
08.2014 - 09.2017
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Supervised sales team of 3 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Produced contracts, reports, letters, and proposals for clients.
  • Held weekly meetings with Customers Fulfillment team to identify techniques to overcome sales obstacles.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Managed portfolio of 25 accounts totaling $150k in sales.

Project Manager/Office Administrator

Testflex Nig.Ltd
Lagos, Lagos
03.2010 - 11.2012
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Reported on status for each project to appropriate stakeholders.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Delivered clerical support by handling range of routine and special requirements.
  • Supported Technical Team with proactive correspondence management, document coordination and customer relations.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.

Business Development Representative

Daprinox Co.Ltd
Lagos, Lagos
07.2008 - 02.2010
  • Networked among local business and community organizations to develop leads and generate business.
  • Developed new business by networking with prospects and valuable customers
  • Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
  • Met with current clients to assess needs and develop improvement plans.
  • Tracked sales calls in database for relationship management.
  • Developed business pipeline using cold and warm techniques.
  • Tracked weekly sales to develop corrective action planning reports.
  • Brought in new accounts through successful networking strategies and promotional approaches.
  • Arranged potential client contacts, cultivated relationships and followed through all service needs.
  • Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.

Education

MBA - Business Administration And Management

Obafemi Awolowo University
Ile- Ife
01.2011 - 09.2012

Bachelor of Technology - Production Technology/Engineering

Nnamdi Azikiwe University
Awka, Anambra
01.1999 - 10.2006

Skills

    Customer Relations

Strategic planning

Vendor management

Sales expertise

Business development and planning

Forecasting abilities

Key account management

Relationship selling

Consultative selling

New account creation

Cold calling skills

Converting leads

Management collaboration

Goals and performance

Business Development

Lead prospecting

Data validation

Data formatting

Data profiling

Data quality assurance processes

Project Management

Business needs analysis

Data analysis

Business process mapping

Negotiation

Competitive analysis

Microsoft Office Suite

SQL and databases

Relationship building and management

Upselling

Business process optimization

Account management

Sales analysis

Client rapport

Sales Reporting

Vendor relations

Outbound telephone marketing

Client Development

Account development

Customer rapport

Market forecasting

Accomplishments

  • Used Microsoft Excel to develop invoice/ payment tracking spreadsheets.
  • Collaborated with team of 5 in the development of solutions
  • Business Development: - Developed strong relationships with key Accounts which resulted in 20% increase in referrals over one-year period.Initiated two key partnerships which resulted in revenue growth.
  • Resolved contract issue through customer relationship management

Affiliations

Prince2-Fondation (APM), 2008| PROFESSIONAL ASSOCIATIONS | Association of Project Managers Group (APMG)

PROFESSIONAL TRAINING/CERTIFICATIONS:

Business Analytics with Excel

Simplilearn

Issued Nov 2021. No Expiration Date

https://lms.simplilearn.com/courses/2738/Business-Analytics-with-Excel/certificate/

Excel For Business Analysts

Alison.

Issued Nov 2021. No Expiration Date

http://alison.com/user/learner-verification/9805051/3169

Intro to Data Science: Your Step By Step Guide To Starting

Udemy.

Issued Oct 2021. No Expiration Date

https://www.udemy.com/certificate/UC-37eb0ce2-0919-4660-b293-440923512584/

The Data Science Course 2021: Complete Data Science Bootcamp

Udemy.

Issued Oct 2021, No Expiration Date

https://www.udemy.com/certificate/UC-42de26db-f112-4584-89be-6c1fe72fa3ee/

Data Science For Everyone

Datacamp.

Issued Sept 2021.No Expiration Date

https://www.datacamp.com/statement-of-accomplishment/course/9d6eaab847df08b3c6f9f089c8160022eacdb619

Introduction To Data Science.

Alison.

Issued Aug 2021. No Expiration Date

https://admin.alison.com/user/learner-verification/9805051/1658

Project Management Certification (Prince2 Foundation )

APMG United Kingdom APMG United Kingdom.

Issued Jan 2008 · No Expiration Date

http://admin.alison.com/user/learner-verification/9805051/1658

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Senior Account Manager

Resourcery Plc
09.2017 - Current

Head, Enterprise Sales ( FSI and Education)

Swift Networks Ltd
08.2014 - 09.2017

MBA - Business Administration And Management

Obafemi Awolowo University
01.2011 - 09.2012

Project Manager/Office Administrator

Testflex Nig.Ltd
03.2010 - 11.2012

Business Development Representative

Daprinox Co.Ltd
07.2008 - 02.2010

Bachelor of Technology - Production Technology/Engineering

Nnamdi Azikiwe University
01.1999 - 10.2006
VIOLET I OROH