Vincent Obodo

• Gained extensive knowledge in data entry, analysis and reporting.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• supervise banking operations from account creation to cash processing, cheque clearing, diesel usage,ambience, transaction and account compliance,
• Proven ability to develop and implement creative solutions to complex problems.

* process clearing instruments timely

* process salary schedule

* process vouchers for effective callover timely

*Worked well in a team setting, providing support and guidance.

*Managed time efficiently in order to complete all tasks within deadlines.

• Provided professional services and support in a dynamic work environment.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided primary customer support to internal and external customers.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Promoted company brand and unique offerings through personalized customer service.
• account opening and modification
• card issuance service
• response to enquiries
• maintaining correspondence with regulators

• processed collection for school fees.
• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Identified sales opportunities and referred customers to branch partners in financial services.
• cross selling of bank products
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.