Victory Oluwaseun Owotunse
Nigeria
Summary
I'm a highly effective person who gets things done, relishing the challenge of driving sales and increasing online visibility. With a consistent history of success in sales management and specialization, I excel at producing promotional video trailers, optimizing sites for search engines, and continually brainstorming new ways to bridge the gap between customers and a product. Furthermore, I'm a skilled problem solver, and someone who genuinely loves giving customers excellent service. My background has also provided me with an archaeologist's attention to detail and analytical approach, enabling me to uncover hidden patterns and insights in data and customer behavior. And, of course, I have a strong track record of content creation that drives engagement. Therefore, I look forward to lighting up the company with my energy and talent in a position where I can truly make a difference.
Overview
3
3
years of professional experience
16
16
years of post-secondary education
Work History
Digital marketing manager
Greenworld
Nigeria, Remote
05.2023 - Current
- Established partnerships with influencers and bloggers to expand brand reach.
- Led the development of mobile applications, resulting in easy customer access.
- Inspired creativity within the team which resulted in innovative campaign ideas.
- Fostered customer engagement with regular blog posts and newsletters.
Content specialist
MarketWatch
New York, Remote, Contract
03.2023 - 01.2025
- Successfully maintained consistency across all digital platforms by adhering to company's tone of voice guidelines.
- Established robust relationships with influencers through collaborative content projects, enhancing brand visibility.
- Developed interactive online quizzes, leading to increased user engagement on the website.
- Initiated brainstorming sessions amongst team members encouraging idea generation for innovative content creation.
- Conducted comprehensive market research for better understanding of audience preferences.
- Coordinated with sales team to create persuasive product descriptions that enhanced conversion rates.
- Regularly monitored analytics to understand performance of online content which led to data-driven strategy adjustments resulting in improved metrics over time.
Customer care representative
DarkEx
Nigeria, Remote
11.2021 - 11.2024
- Demonstrated empathy whilst handling challenging customer issues.
- Handled sensitive information confidentially to protect customer privacy rights.
- Prioritised tasks to meet and exceed company objectives and goals.
- Oversaw training initiatives for new hires; established standard operating procedures.
- Facilitated seamless communication between management and customers.
- Exhibited excellent problem-solving skills for effective dispute resolution.
- Established rapport with customers to encourage repeat business.
- Managed high-volume customer inquiries in a professional manner.
- Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Offered prompt solutions to maintain customer satisfaction.
Sales and customer service representative
Alibaba.com
United states, Remote
05.2022 - 01.2024
- Mediated disagreements amongst team members, fostering a harmonious work environment.
- Established strong relationships with customers, enhancing brand loyalty.
- Coordinated delivery schedules for optimum order fulfilment.
- Identified potential sales leads using market research strategies.
- Co-operated closely with logistics department to ensure timely deliveries.
- Collaborated with the team to meet monthly sales targets.
- Participated in regular staff meetings, contributing ideas for improved customer experience.
- Provided detailed product information for informed buying decisions.
- Maintained high standards of professionalism whilst interacting with customers.
- Stayed aware of latest industry trends, tailoring sales tactics accordingly.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Developed sales materials and promotional content to enhance interactions with customers.
- Resolved or escalated customer issues for high levels of satisfaction.
- Maintained excellent client satisfaction by providing in-depth support.
Education
Bachelor of Arts - Archaeology and Museum Studies
Federal University Lokoja
Lokoja, Kogi State, Nigeria. 09.2019 - 09.2024
O'Level - Arts
Federal Government Girls' College Bwari Abuja
Bwari, FCT Abuja 09.2013 - 07.2019
First School Leaving Certificate - General Eduction
Brighter Leaders Academy
Bwari, FCT Abuja 09.2007 - 08.2012
Skills
Sales Specialist
SEO Optimization
Digital Marketing
Video Trailer Expert
Social Media Marketing/ Manager
Customer care representative
Customer Care Service
Content Creator
Graphic Designer
Book Publisher
Analytic Mindset
Creative Problem Solving
Effective Communication
Strategic Planning
Collaboration and Teamwork
Adaptability
Customer Empathy
Continuous Learning
Languages
English
Fluent
French
Intermediate
Timeline
Digital marketing manager
Greenworld
05.2023 - Current
Content specialist
MarketWatch
03.2023 - 01.2025
Sales and customer service representative
Alibaba.com
05.2022 - 01.2024
Customer care representative
DarkEx
11.2021 - 11.2024
Bachelor of Arts - Archaeology and Museum Studies
Federal University Lokoja
09.2019 - 09.2024
O'Level - Arts
Federal Government Girls' College Bwari Abuja
09.2013 - 07.2019
First School Leaving Certificate - General Eduction
Brighter Leaders Academy
09.2007 - 08.2012
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