VICTOR ONYEBUCHI NWOKEDI
BUSINESS MANAGER
ABAKALIKI ,EBONYI
Summary
To work in a highly motivational environment that would avail me the opportunity to utilize my skill and develop my career. Hard working business management graduate with organisational and product-development skills seeking to apply my ability to the position of business related vacancies in your organisation. PROFILE: A Business Management graduate who has gain wealth of experience in managerial Skills, for over 10 years in the field, undergone numerous professional courses and training in management at home and abroad. If I am Worthy to be Employed as part of this great Organization, i promise to bring my wealth of experience , both skills and knowledge to the Organization so that the aim and purpose of the Enterprise will be achieved with new dimension.
Overview
14
14
years of professional experience
28
28
years of post-secondary education
13
13
Certifications
2
2
Languages
Work History
CUSTOMER RELATIONSHIP MANAGER
POLARIS BANK PLC
ABAKALIKI , EBONYI STATE, NIGERIA.
04.2012 - Current
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Managed customer relations on ongoing basis to maximize customer retention.
- Completed opening and closing functions to meet operational needs.
- Assisted customers with opening accounts and signing up for new services.
- Created customer support strategies to increase customer retention.
- Worked with clients to address and respond to client and partnership management issues.
- Maintained statistical database of customers using Software for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Educated customers about Product or Service options and processed purchases.
- Developed and implemented standards for staff to provide consistent service to customers.
- Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.
- Certified in Area of certification for conflict resolution.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Made customers aware of current and new programs and services.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Created training guides and in-person and online training courses to improve customer user experience in Software environment.
- Liaised between customers and organization with particular focus on working with sales department.
- Directed Number-person team of customer service personnel while helping front-line team members work effectively with over Number daily customers.
- Produced and implemented customer satisfaction guarantee program which directly resulted in Number% increase in sales.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
HUMAN RESOURCES PERSONNEL ASSISTANT
NIGERIAN BREWERY
ONITSHA , ANAMBRA STATE, NIGERIA.
03.2010 - 04.2012
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Coordinated employee training programs to improve productivity and performance.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Processed employee termination paperwork at direction of supervisory staff.
- Monitored and analyzed employee satisfaction survey results.
- Tracked various statistics and kept detailed records to support human resources department.
- Helped employees register for benefits programs using online portals.
- Studied research and trends on best practices in HR field.
- Updated and maintained employee attendance records.
- Participated in recruitment and selection process for new hires.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Checked references for potential candidates.
- Responded to employee inquiries regarding benefits and other HR topics.
- Created job descriptions on boards for vacant jobs.
- Assisted with creating employee handbooks and manuals.
- Set up orientations and initial training for new employees.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Compiled employee records from individual departments to maintain central files.
- Participated in job fairs to recruit new talent.
- Aided staff with employee performance review paperwork and documentation.
- Conducted exit interviews with terminated employees.
- Coordinated employee relocation processes.
- Developed and maintained HR policies and procedures.
- Converted employee status from temporary to permanent.
Education
Bachelor of Science - Business Management
Ebonyi State University
ABAKALIKI, EBONYI STATE NIGERIA 11.2013 - 01.2018
B.SC - BUSINESS MANAGEMENT
EBONYI STATE UNIVERSITY, ABAKALIKI NIGERIA.
ABAKALIKI, EBONYI STATE NIGERIA 01.2013 - 04.2018
African Examination Council (WAEC - undefined
Igwebuike Grammar School, International Schools Awka, West
Awka, Anambra 01.1994 - 04.2000
SENIOR SCHOOL CERTIFICATE EXAMINATION - SOCIAL SCIENCES
West African Examination Council (WAEC)
AWKA, ANAMBRA STATE NIGERIA 01.2001 - 04.2007
School Leaving Certificate (FSLC - Social Sciences
College Demonstration primary School
Awka, Anambra 01.2002 - 04.2008
Skills
Increase salesundefined
Accomplishments
- Assitant human resource at Life Brewery, Onitsha, Anambra State Nigeria
- February 2011- March 2012
- Recruitment support
- Onboarding
- Record Keeping
- Benefits Administration
- Compliance
- Performance Management
- Employee Relations
- Customer Relationship Management at Skye/Polaris Bank plc Abakaliki, Ebonyi State Nigeria
- April 2012 - Present
Certification
CM - Certified Manager Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Timeline
THE BASICS OF SECURITY GUARD WORK (Alison Academics Ireland)
12-2022
SECURITY MANAGEMENT (Alison Academics Ireland)
12-2022
STRATEGIC HUMAN RESOURCES MANAGEMENT AND DEVELOPMENT (Alison Academics Ireland)
10-2022
WAREHOUSE MANAGEMENT: INVENTORY, STOCK AND SUPPLY CHAINS (Alison Academics Ireland)
09-2022
CUSTOMER RELATIONSHIP MANAGEMENT (Alison Academics Ireland)
09-2022
CYBER SECURITY (Halogen Security Academy)
08-2022
JOBBERMAN ACCELERATED SOFT SKILLS TRAINING
07-2022
JOBBERMAN SOFT SKILLS COURSE FOR EMPLOYER PARTNERS
06-2022
CENTRAL BANK OF NIGERIA ENTREPRENEURSHIP DEVELOPMENT TRAINING
03-2022
GENERAL ENTREPRENEURSHIP DEVELOPMENT TRAINING
02-2021
SMALL AND MEDIUM ENTERPRISES DEVELOPMENT AGENCY OF NIGERIA
09-2020
CM - Certified Manager Certification
03-2019
BACHELOR DEGREE IN BUSINESS MANAGEMENT
01-2019
Bachelor of Science - Business Management
Ebonyi State University
11.2013 - 01.2018
B.SC - BUSINESS MANAGEMENT
EBONYI STATE UNIVERSITY, ABAKALIKI NIGERIA.
01.2013 - 04.2018
CUSTOMER RELATIONSHIP MANAGER
POLARIS BANK PLC
04.2012 - Current
HUMAN RESOURCES PERSONNEL ASSISTANT
NIGERIAN BREWERY
03.2010 - 04.2012
School Leaving Certificate (FSLC - Social Sciences
College Demonstration primary School
01.2002 - 04.2008
SENIOR SCHOOL CERTIFICATE EXAMINATION - SOCIAL SCIENCES
West African Examination Council (WAEC)
01.2001 - 04.2007
African Examination Council (WAEC - undefined
Igwebuike Grammar School, International Schools Awka, West
01.1994 - 04.2000
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